Full Time, Permanent position
Fitzroy location – close to the CBD and public transport
Lead a dedicated team providing compassionate care to people experiencing homelessness
About the Role
An exciting opportunity exists for an experienced and compassionate Personal Care Supervisor to join The Cottage, part of St Vincent’s Hospital Melbourne’s Health Care for the Homeless (HfTH) program. The Cottage is a unique five-bed health facility providing nursing and personal care within a welcoming, home-like environment for people experiencing homelessness who have complex health and psychosocial needs.
As Personal Care Supervisor, you will provide day-to-day leadership and operational oversight of The Cottage, ensuring patients receive safe, responsive and person-centred care. Working closely with the Cottage Care Coordinator/Registered Nurse and the broader multidisciplinary team, you will oversee service delivery, staffing, referrals, occupancy, resources and operational requirements.
This is a rewarding opportunity for an experienced health or community services professional who is passionate about supporting vulnerable members of the community and creating an environment where dignity, safety and holistic care are at the centre of everything we do.
Classification: IN37 - IN39 ($64,120.16 - $73,964.28 per annum).
Your Responsibilities
Service Delivery & Patient Care
Ensure the delivery of a safe, effective and responsive service for patients of The Cottage
Work alongside the Cottage Care Coordinator/Registered Nurse to triage referrals and coordinate admissions and occupancy
Provide clinical, practical and therapeutic support to patients as required and within scope of practice
Support staff with resident management practices and provide guidance and training where required
Ensure clinical documentation, observations and handovers are completed accurately each shift
Maintain and promote patient privacy, dignity and confidentiality at all times
Respond to complaints or concerns escalated by staff and seek support from the Psychosocial Manager where required
Team Leadership
Provide day-to-day leadership, guidance and support to Cottage staff
Coordinate staffing and rosters to support safe, high-quality care and effective use of resources
Lead recruitment activities, including oversight of position descriptions and onboarding
Ensure new team members receive a comprehensive orientation to the operations and philosophy of The Cottage
Support staff to maintain required credentialing, scope of practice, performance review requirements and appropriate supervision
Provide immediate staff debriefing following challenging situations and facilitate access to additional support where appropriate
Coordinate regular team meetings that encourage staff participation and effective communication
Operations & Continuous Improvement
Oversee the day-to-day operations and maintenance of The Cottage, including equipment, food services, cleaning programs and consumables
Monitor expenditure and identify opportunities to maintain cost-effective meal provision, dietary supplements, groceries and other resources
Regularly review local policies and procedures to ensure alignment with organizational standards, objectives and values
Identify and implement service improvements, evaluations and innovations that support broader Health Care for the Homeless priorities
Maintain effective relationships and communication with internal and external stakeholders
Complete routine administrative activities required for the effective operation of the service
About You
You are an experienced and compassionate health or community services professional who can confidently lead a team while maintaining a strong focus on person-centred care.
You will bring:
Strong leadership, communication and interpersonal skills
The ability to support and guide staff working with patients who have complex health and psychosocial needs
Strong organisational skills and the ability to coordinate competing operational priorities
A commitment to providing respectful, trauma-informed and person-centred care
The ability to work collaboratively with multidisciplinary teams and internal and external stakeholders
What We Offer
Working at St Vincent’s means joining a values-driven organisation committed to supporting the wellbeing, development and success of our people.
You’ll enjoy:
Salary packaging to increase your take-home pay
A monthly Accrued Day Off (ADO) for full-time employees
Access to Fitness Passport
Employee wellbeing initiatives and programs
Confidential, solutions-focused employee counselling
Ongoing professional development and career opportunities
Employee discounts and promotions through the St Vincent’s Foundation
A supportive environment that encourages work/life balance
A convenient Fitzroy location close to public transport, cafés and the Melbourne CBD
A culture of continuous learning and improvement
About The Cottage – Health Care for the Homeless
The Cottage forms part of St Vincent’s Hospital Melbourne’s Health Care for the Homeless (HfTH) program, which brings together services supporting people who are experiencing, or at risk of, homelessness. The program aims to better integrate and coordinate existing St Vincent’s services while developing innovative models of care that respond to the complex needs of this patient population.
The Cottage is a five-bed health facility located within a home-like terrace house setting, providing personal and nursing care for people experiencing homelessness. Patients may have a range of complex needs associated with homelessness, substance use, mental health, disability, complex aged care needs and family violence.
The service aims to address patients’ physical, social and emotional needs within an environment centred on safety, dignity, respect and holistic care.
Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service providing a diverse range of adult clinical services. Our work is guided by our values of Compassion, Justice, Integrity and Excellence.
Application
Please submit your resume and cover letter with your application.
Shortlisting will commence immediately. We encourage you to apply promptly, as the advertisement may close early should a suitable applicant be identified.
We encourage applications from people of all backgrounds and abilities. Inclusion is fundamental to our mission, and we value the diversity that reflects the communities we serve.
Please visit our website for further information regarding Aboriginal and Torres Strait Islander Employment at St Vincent’s Hospital Melbourne.
St Vincent’s Health Australia has a duty of care under work health and safety legislation to eliminate and control the risk of transmission of vaccine-preventable diseases in healthcare settings. Successful applicants may therefore be required to meet mandatory immunisation requirements, including annual influenza vaccination.
Contact
Andrew Chan [email protected]
26 October 2026 11:59pm
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
