We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.
We are seeking a Transformation Manager to support the delivery of workforce and operational transformation initiatives across Central Operations. This role will partner with cross-functional teams to help design, test and implement operating model improvements, capability initiatives and digital workforce solutions that enhance team and customer outcomes. You will contribute to transformation programs by translating insights into practical operational solutions while supporting governance, reporting and change adoption activities.
A key focus of this role will be owning the relationship with our Electronic Shelf Label (ESL) technology partner, ensuring the platform continues to deliver value across our store network. You will act as the business product owner for ESL capability, working with stakeholders to identify, prioritise and deliver innovative use cases that improve team productivity, operational efficiency and the customer experience.
-
Work alongside our Senior Transformation Managers to support initiatives within our Future Stores Program.
-
Own the business relationship with our Electronic Shelf Label (ESL) vendor, managing ongoing performance, roadmap discussions and opportunities for continuous improvement.
-
Partner with Operations, Technology, Digital and Commercial teams to identify, prioritise and deliver new ESL use cases and capabilities that create value for stores and customers.
-
Assist with pilot planning, trial execution and early-life support routines for transformation initiatives and new technology deployments.
-
Contribute to capability, readiness and adoption activities to embed new ways of working.
-
Collaborate with Digital, Technology and Operations stakeholders to support workforce tools, simplification programs and product enhancements.
-
Maintain governance documentation, reporting updates, risk logs and transformation tracking activities.
-
Gather and communicate operational insights, frontline feedback and improvement opportunities to key stakeholders.
About You and Your Skills
You are an adaptable and analytical professional with experience supporting transformation, operational improvement, technology products or change initiatives within retail, operations or customer-focused environments. You enjoy working across multiple stakeholder groups, are comfortable balancing strategic thinking with delivery, and are passionate about using technology to solve real operational challenges.
-
Experience supporting transformation, operational improvement, product management or change delivery programs.
-
Experience managing technology vendors or strategic business partnerships, with the ability to influence roadmaps and outcomes.
-
Strong analytical and problem-solving skills with the ability to translate data and customer insights into actionable opportunities.
-
Experience identifying, prioritising and delivering business-led technology enhancements or digital products.
-
Understanding of retail operations, workforce planning, digital enablement or in-store technology solutions.
-
Ability to collaborate effectively with Operations, Technology, Customer and Commercial stakeholders.
-
Exposure to change support activities including readiness, communications, adoption or pilot coordination.
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.-
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
-
Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
-
Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
-
Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
-
Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
-
Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 191480
Employment Type: Full time
