Company Description
Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom.
Ramsay Clinic - Northside is now hiring!
Job Description
We are seeking a highly motivated and experienced Administration Manager to join the Management Team at our Clinic. Reporting directly to the Director of Finance, this pivotal full-time role is responsible for leading and overseeing the Clinic's administrative functions, including reception, patient admissions, inpatient and day patient services, neurostimulation services and our large outpatient department.
As a key member of the management team, you will provide leadership, supervision, and support to the administrative team while working collaboratively with clinical and non-clinical departments across the Clinic. The role combines day-to-day operational management with strategic oversight, ensuring the delivery of high-quality administrative services, achievement of departmental KPIs, and timely reporting requirements.
Key Responsibilities
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Lead, manage, and supervise the administrative team, including rostering, recruitment, onboarding, training, mentoring, performance management, and staff development.
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Oversee the day-to-day operations of reception, admissions, outpatient services, and patient accounts.
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Attend and contribute to daily, weekly, and monthly operational and management meetings.
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Ensure compliance with Clinic policies and procedures, accreditation standards, and health fund requirements.
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Develop, implement, and continuously improve administrative processes and systems to enhance efficiency and service delivery.
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Monitor departmental performance and prepare timely reports, KPI data, and operational updates for the Director of Finance & Support Services.
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Ensure the Clinic delivers exceptional customer service and a positive experience for patients, families, medical practitioners, and other stakeholders.
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Effectively manage staffing resources and daily rosters to support operational requirements.
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Identify training needs and provide ongoing coaching, mentoring, and support to team members.
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Drive change initiatives and support continuous improvement across administrative services.
About You
To be successful in this role, you will be a confident and capable leader with excellent organisational and communication skills and a commitment to delivering outstanding administrative services within a healthcare environment.
You will bring extensive experience managing medium to large administrative teams within the health sector and have the ability to build strong working relationships with a broad range of stakeholders, including doctors, patients, health insurers, and staff. You will be highly organised, detail-oriented, and possess strong customer service and change management capabilities.
Essential Skills and Experience
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Proven experience in a senior administration leadership or management role within the healthcare industry.
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Strong leadership, people management, and team development skills.
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Excellent organisational, communication, and interpersonal skills.
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Strong analytical and problem-solving abilities.
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Demonstrated experience managing billing, patient accounts, and accounts receivable processes.
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High-level proficiency in Microsoft Office applications and experience implementing new systems and processes.
Desirable Qualifications and Experience
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Qualifications in Administration, Management, Commerce, Finance, or a related discipline.
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Experience using patient administration and hospital information systems.
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Previous experience in hospital, specialist practice, or healthcare administration environments.
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Knowledge of private health fund requirements and healthcare billing processes.
This is an excellent opportunity for an experienced administration professional to join a dynamic healthcare environment and make a meaningful contribution to the delivery of high-quality patient services.
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
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Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
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Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
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Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
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Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
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Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
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Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you’ll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
Additional Information
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Must provide or complete a National Police Check conducted within the previous 12 months.
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According to the role, Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases.
Apply:
Ready to feel cared for while you care for others? Apply today and join us at Ramsay Clinic - Northside. All applications must be lodged online.
Applications close: 13 July 2026
Reference number: JR113628
Please Note:
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.
Applications made by recruitment agencies will not be considered.
