Exciting Federal Government Opportunity!
APS3 Participant Support Officer
Opportunity in Mackay!
Australian Citizenship is required!
Reasons to Apply – At a Glance
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This role offers the chance to make a meaningful impact while building your skills in administration and customer service.
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Join a growing Federal Government agency with a strong focus on operational excellence and career development.
The Logistics
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Contract until the end of December 2026 with the possibility of extension or permanency.
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Hourly rate of $37.36 + super.
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Australian Citizenship is required.
Your new company
Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.
Your new role
You will be responsible for:
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Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
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Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
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Delivering front reception support, including assisting with self-help kiosks and online services.
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Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
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Coordinating appointments and ensuring accessibility for all participants.
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Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.
What you'll need to succeed
The successful applicant will demonstrate:
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Strong communication skills with the ability to engage empathetically with participants.
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A commitment to delivering high-quality customer service and supporting individuals with disabilities.
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Ability to manage multiple priorities efficiently and maintain attention to detail.
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Problem-solving capability to identify issues and develop practical solutions.
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Knowledge of disability services and frameworks (or willingness to learn).
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Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities.
What you'll get in return
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An opportunity to progress your career with a large Federal Government agency.
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A positive and open working culture, with training provided.
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Weekly pay cycle.
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Online timesheet submission and approval.
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Nominated superannuation fund.
What You’ll Get in Return
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An opportunity to progress your career with a large Federal Government agency.
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A positive and open working culture, with training provided.
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Weekly pay cycle.
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Online timesheet submission and approval.
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Nominated superannuation fund.
What you need to do now
If this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to
[email protected]. Please include a short summary outlining your suitability for the role.If this role doesn’t quite suit you, but you’re interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career.
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