About Hallam Truck Centre
Hallam Truck Centre flies the PACCAR flag in south east Melbourne and Victoria. As part of the CMV Group, we are accredited Kenworth and DAF dealers, supporting sales, service and parts plus PacLease Rental and Leasing. In addition to the Kenworth and DAF brands, we are also all makes capable and full service dealers for the extensive range of PACCAR, Cummins and CAT truck engines, as well as Dana, Meritor, Eaton, Wabco, Knorr-Bremse and SAF-Holland commercial vehicle technologies.
This exciting and rare opportunity for an exceptional Manager to lead, support and strategically oversee the daily operations of our Service Departments at Hallam Truck Centre.
A key success factor for this position is the ability to lead and engage strong service teams across multiple departments to ensure that our people are highly engaged and have the resources and support required.
The Service Manager will build solid partnerships with customers and all in-house departments. This is a role where leadership, customer excellence and operational efficiency, all blend together under multiple departments.
Amazing Employee Benefits!
In return for your dedication and commitment you will receive excellent employee benefits:
- Fully maintained company vehicle, laptop and phone
- Onsite fully equipped FREE GYM
- Free on-site barista coffee and parking
- Ongoing development opportunities with an opportunity to build a successful long-term career
- Generous parental leave and study leave policies
- Opportunities to access volunteer days, apply for study leave and parental leave
- Opportunities to support community partnerships with our Group CMV Foundation
- Become part of the longstanding and highly successful CMV Group of companies
- Enjoy annual company dinners, picnics and other wellbeing initiatives
- Improve your wellbeing with our CMV Care platform including access to income and health insurance programs as well as free monthly onsite Myotherapy treatments
You will be responsible for
Service Management
- Manage and lead a team of workshop staff in all facets of the day-to-day operations of the service department
- Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
- Regularly reviewing and analyzing the utilization of capacity of the service department
- Liaise and work with the invoicing team to ensure the prompt invoicing of all completed jobs in the service department
- Develop and maintain manufacturer relationships
- Ensuring the team deliver constant and honest communication with customers on the status of their repairs
- Conduct regular toolbox meetings
- Actively participate in the OH&S Committee and proactively support safety initiatives throughout the dealership.
Leadership
- Providing direction and support to the service department to achieve objectives and targets
- Coordinating ongoing training, development and product knowledge for all service personnel
- Promoting the managerial responsibility of reporting supervisors and conduct individual performance reviews
- Regularly reviewing operational and financial targets and results and implement appropriate corrective actions
- Work Closely with the Hallam Truck Centre Management Team to support and promote dealership objectives and KPIs.
- Uphold and proactively promote the CMV Group culture and values ensuring they guide all activities and direction of the business.
Demonstrated skills required for the role:
- An energetic and passionate individual focused on customers, people and service excellence
- A driven leader with a strong commitment to safety
- Ability to build & maintain a positive team culture and staff engagement
- Excellent interpersonal and communication skills, building relationships with key stakeholders
- Proven track record of operating a profitable service division
- Success in a highly demanding customer focused environment
- Sound mechanical knowledge preferrable with an automotive technician trade certificate
At Hallam Truck Centre, we believe our people are our greatest asset. We are very proud of our success of which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses. If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.
