My client is an Australian wholesale company with a growing presence across the country. Due to business growth & a busy time of year, they are looking to add an Administration Assistant to the team in Clayton. This is a 4-6 months full-time opportunity for someone with a positive attitude & a team player.
Reporting to the Branch Manager, your key responsibilities will include:
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Answer incoming calls and manage service booking requests
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Handle customer enquiries relating to bookings, warranties, product issues, and stock availability
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Support small and medium business customers with their freight and delivery requirements
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Track and follow up on customer shipments, service jobs, and outstanding requests
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Provide updates to customers regarding order status, delays, or delivery issues
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Respond to internal emails for freight quotes and coordinate booking requests
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Liaise with warehouse and dispatch teams to prioritise and resolve urgent orders
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Process warranty claims, including documentation and supplier follow-up
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Handle returns, credits, and replacement orders where required
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Assist customers at the counter, including pickups and general enquiries
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Maintain accurate records in the system (bookings, notes, customer details)
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Escalate complex issues to the appropriate department when needed
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Ensure all customer interactions meet a high standard of service and communication
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Collaborate with all departments to deliver a seamless customer experience
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Support busy operational periods and assist where needed across the team
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Perform general administrative duties and other tasks as required to support daily operations
You will have 1-2 years in a similar role. We're looking for:
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Strong communication skills
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Young and energetic
- Friendly, positive, and proactive attitude
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Ability to multitask and work in a fast-paced environment
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High attention to detail and organisation
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A team player who is willing to support both customer service and warehouse operation
If you feel that you meet the above mentioned criteria, please apply now or email Stuart Alpen at [email protected]
Only shortlisted applicants will be contacted.
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