Job Type: 3. Maximum Term - Full Time
At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since 1994, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.
We're seeking an experienced Business Analyst to join our Project Management Office on a full-time, 2-year maximum-term contract, based at our Abbotsford head office.
This is an exciting opportunity to contribute to significant strategic projects that will help shape the future of our organisation and the services we deliver to our clients.
About the Role
Working closely with Project Managers and stakeholders across the business, you will support the successful delivery of a range of organisational projects through requirements gathering, process analysis, testing, documentation and change support activities.
You will play a key role in understanding business needs, identifying opportunities for improvement and ensuring solutions deliver meaningful outcomes for both our people and our clients.
Key Responsibilities
- Gather, analyse and document business requirements.
- Conduct business process analysis and process mapping.
- Support project planning, implementation and operational handover activities.
- Facilitate workshops and stakeholder engagement sessions.
- Prepare documentation, reports and communications.
- Analyse data and provide insights to support decision-making.
- Coordinate and support testing and quality assurance activities.
- Identify risks, issues and dependencies throughout project delivery.
- Support change management and continuous improvement initiatives.
- Build strong relationships with stakeholders across the organisation.
Why Join Care Connect?
Care Connect is one of Australia's leading not-for-profit home care specialists, supporting people to live happily at home for life. Since 1994, we've partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.
Our work is guided by our CARE values: Collaboration & Courage, Authenticity, Respect and Excellence.
We offer:
- 2-year maximum-term contract.
- Hybrid working arrangements with 2 days per week in our Abbotsford office.
- Competitive salary package.
- Generous NFP salary packaging and Meals & Entertainment benefits.
- Health and wellbeing benefits, including EAP and discounted health products.
- Ongoing learning and professional development opportunities.
- A supportive and collaborative team environment.
- Meaningful work that contributes to better outcomes for older Australians.
About You
You are an experienced Business Analyst with strong analytical, communication and stakeholder engagement skills. You thrive in project environments and enjoy working with diverse stakeholders to solve problems and deliver practical business outcomes.
To be successful, you will bring:
- Demonstrated experience as a Business Analyst delivering business-led projects, transformation initiatives or process improvement (essential)
- Experience gathering and documenting business requirements.
- Strong business process analysis and process mapping skills.
- Experience supporting projects through the full project lifecycle.
- Knowledge of business analysis methodologies and frameworks such as Agile, Scrum and BPMN.
- Experience using tools such as JIRA, Confluence, Visio or similar.
- Strong data analysis and reporting capability.
- Experience with data visualisation tools such as Power BI or Tableau.
- Excellent stakeholder engagement, communication and facilitation skills.
- Tertiary qualifications in Business, Commerce, Information Systems or a related discipline (preferred).
Highly regarded:
- Experience within financial services, superannuation or investment environments.
- Experience within aged care, healthcare, community services or social services.
- Business Analysis or Project Management certifications such as CBAP, CCBA, PMP or CAPM.
Employment Requirements
Successful candidates will be required to provide:
- Current Police Check.
- Working with Children Check.
- Evidence of the right to work in Australia.
- Any additional checks required for the role.
As part of our recruitment process, candidates will be required to complete psychometric assessments.
If you're looking for an opportunity to apply your business analysis expertise in a purpose-driven organisation making a real difference in the community, we'd love to hear from you.
Apply now and help us enable people to live happily at home for life.
To request a position description or a confidential discussion, please contact Karen Hemsley – Talent Acquisition Lead at [email protected].
We’re reviewing applications on an ongoing basis & may appoint before the advert closes, so apply early to avoid missing out.
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
We will not consider any unsolicited resumes from recruitment agencies – thank you.
