About Us
Turks is a national commercial law firm and a recognised leader in specialist areas of law. What sets us apart is how we work. We combine high quality legal expertise with a collaborative and people focused culture that embraces continuous learning, innovative thinking and professional growth.
We're committed to delivering exceptional service to a diverse range of clients, while providing direct access to industry leading partners who are invested in your growth and development. Here, your work is recognised, your ideas are valued and your impact can be felt across the business.
As we continue to grow, we're investing in our people, technology and capabilities to ensure Turks remains a great place to build a career, grow professionally and achieve your goals.
The Opportunity
We are seeking a Precedent & Knowledge Advisor to join our Systems and Training team in Sydney.
This is a hands-on role for someone who enjoys improving systems, solving problems and working closely with users to deliver practical technology solutions.
You'll play an important role in supporting and enhancing the firm's business systems, workflows, document automation tools and AI initiatives. Working closely with lawyers, business services teams and technology vendors, you'll help identify opportunities for improvement, configure and maintain solutions, support users and contribute to the successful delivery of technology projects across the firm.
This role is ideal for someone who enjoys being involved in the day-to-day operation and continuous improvement of systems while also contributing to larger technology initiatives and innovation projects. You'll be part of a collaborative and supportive team where you can make a genuine impact on the way the firm works and adopts technology.
Your Role
- Support the planning, implementation and continuous improvement of firm wide technology initiatives
- Configure, maintain and support key business systems and automation tools, including low code/no code platforms used to build and connect workflows and document production
- Troubleshoot system and process issues across multiple applications and platforms
- Deliver training and system support to staff and clients, explaining technical concepts in a way that is clear and accessible to non-technical users
- Maintain and develop document automation, precedents and workflow solutions using a range of technologies
- Design and improve user experience across business systems, workflows and forms so that solutions are intuitive and easy to adopt
- Liaise with technology vendors, consultants and internal stakeholders to support successful project delivery
- Provide a high level of service to internal stakeholders and promote continuous improvement across systems and processes
- Lead and coordinate assigned technology projects, including system upgrades, enhancements and business improvement initiatives
Key projects include:
- Project management of Aderant Expert (AE) Version Upgrades
- Matter Management System coding, enhancement, ongoing development and troubleshooting
- Driving adoption of business systems, including training, implementation, ongoing support and maintenance
- Supporting and driving adoption of AI and automation initiatives across the firm.
About You
To be successful in this role, you will have:
- Experience in a Knowledge, Precedents, Legal Technology, Applications Support, Training or similar role
- Experience in a legal or professional services environment
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to quality outcomes
- Experience supporting users and explaining technical concepts to non-technical audiences
- Strong organisational skills and the ability to manage competing priorities
- A proactive, service-oriented mindset
- Excellent problem-solving and troubleshooting skills
- A genuine interest in legal technology, knowledge management, AI and automation
- Advanced Microsoft Office skills
- The ability to work independently while contributing effectively within a team environment
- A willingness to learn new systems and technologies quickly
Desirable
- Experience with Aderant Expert, Caseflow Acumen, iManage, HotDocs, DocAssist, Litera or similar platforms
- Exposure to document automation, precedents and knowledge management
- Experience delivering user training and creating support materials
- Exposure to AI, automation and digital transformation initiatives
- Experience supporting technology projects, upgrades or system implementations
What We Offer
- Competitive salary and benefits package
- Flexible, hybrid and part time working arrangements, including job share opportunities
- Comprehensive learning and development program, internal and external workshops, and mentoring
- Transparent career progression framework and promotional pathways program
- Client secondment opportunities
- 12 weeks' paid gender neutral parental leave for eligible employees, plus return-to-work support
- Employee Assistance Program (EAP)
- Access to a private wellbeing room
- Gym membership discounts
- One paid volunteer day per year
- Referral bonus program and employee recognition initiatives
- Diversity & Inclusion Committee and social initiatives
- Regular social, sporting and community events
- End-of-week complimentary refreshments and snacks delivered to your workspace to celebrate team achievements
- A modern, technology enabled workplace supported by paper light processes, collaborative teams and a strong values driven culture designed to help you perform at your best
Focused in our approach.
Experienced in our fields.
Trusted by our clients and people.
If you require any adjustments throughout the recruitment process, please let us know. We are committed to providing an inclusive and accessible recruitment experience for all candidates.
