Administration Support Officer - General
Location: Ravenhall
Support Safer Communities in a purposeful, professional and team-focused Correctional environment
Hands-on training and development opportunities.
Full Time Opportunity. Salary $62,000 to $67,000 plus Superannuation (salary based on experience)
About The Opportunity
As the Administration Support Officer - General you will provide essential administrative support across prisoner property, reception and discharge, telephone enquiries, court documentation and record management, helping ensure services are delivered accurately, professionally and in line with operational requirements.
Your Key Impact Areas
- Complete Audits and checks in accordance with Corrections Victoria policy and procedure.
- Maintain data record integrity in relation to Prisoner electronic recording systems.
- Prepare and submit reports as required by GEO and Corrections Victoria policy and procedures.
- Ensure compliance with all Company Policies and Procedures and the Governance, Risk and Compliance Manual.
- Complete cyclic stock takes of all stored prisoner property to ensure accuracy with prisoner property records.
- Ensure all prisoner property recording, storage and issue is conducted according to Corrections Victoria and GEO operating procedures.
- Archive all prisoner private property documentation as required.
- Assist intake/release staff with prisoner private property.
- Respond to incoming calls promptly, courteously, and in accordance with communication protocols.
- Deliver clear and correct advice to members of the public, legal representatives, and external agencies within approved guidelines.
- Manage sensitive enquiries with professionalism, empathy, and adherence to privacy requirements.
- Redirect calls appropriately, Identify the correct internal contact or department and transfer calls when required.
- Process court documentation accurately, receive, review, and record all court‑issued documents, ensuring compliance with legislative and organisational requirements
- Enter and verify court results, update internal systems with court outcomes, ensuring all data is correct, timely, and aligned with official court records.
- Prepare discharge and bail paperwork, draft, check, and finalise all release‑related documents, ensuring accuracy and adherence to statutory processes.
- Maintain accurate records, keep detailed, secure, and auditable records of all court‑related actions, decisions, and communications.
For more information about the role, please review the Position Description.
Ravenhall Correctional Centre is a national leader in rehabilitation, offering an integrated service system that spans in-custody treatment through to post-release support. With diverse prisoner profiles, specialist units, and strong partnerships with respected sector organisations, the work is both challenging and deeply meaningful.
Working in this role means playing a central part in GEO’s mission to help people turn their lives around and supporting the teams who deliver that impact every day.
Please note: This role is based within correctional settings and will involve direct engagement with prisoners. A security clearance is required.
For more information about our organisation visit our website www.geogroup.com.au
About You
Essential:
- Experience in a computerised work environment/multi-discipline, team structure.
- Ability to set priorities and meet deadlines.
- Effective oral and written communication skills.
- Demonstrated ability to perform work at a high degree of accuracy and confidentiality.
Desirable:
- Relevant qualification (e.g. Certificate III/IV in Business Administration) or willingness to undertake further training.
- Exposure to a regulated, secure, or customer-facing environment
The Rewards: Investing in Your Career and Wellbeing
Joining GEO means being part of a team committed to professional excellence and making a real difference. We offer a compelling range of benefits:
- Professional development opportunities (including further education sponsorship)
- Competitive salary and free parking
- Employee Assistance Program
- Staff gym
- Subsidised meals
- Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
- Discounted Private Health Insurance (Medibank Private)
Ready to step in and be the organised force behind this unique role, blending on the ground coordination and administration
If you're ready to step into a fast-paced administration role, and you are someone who takes pride in accuracy, teamwork and getting the job done, we welcome your application.
Submit your application via GEO Group Australia careers portal, including a resume and cover letter addressing the key selection criteria.
Pre-employment checks include:
- In-person or virtual interview
- Reference checks
- Fit2Work and National Police Certificate
- Pre-employment medical and fitness assessment
Please note that clearance processes can take 6–8 weeks.
Applications close at 11:59pm, Friday 18 September 2026
Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.
We are always looking for people to join our company who share the values that we stand for:
INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE
