When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
Reporting to the Manager, Compliance & Risk, the Quality Assurance Manager is responsible for driving quality, compliance, and continuous improvement across the directorate. Through the delivery of independent audits, compliance reviews, and quality improvement initiatives, the role ensures frontline services consistently meet the Aged Care Quality Standards, legislative requirements, and accreditation obligations.
Partnering closely with operational leaders and frontline teams, the Quality Assurance Manager promotes a culture of excellence, accountability, and continuous improvement. The role provides expert guidance, identifies opportunities to enhance systems and practices, and supports the delivery of safe, person-centred, high-quality care and services for older people.
About you
We embed our values in all we do and you’ll share an approach that can navigate people as a priority while delivering outcomes.
With a strong foundation in compliance management, audit processes, and risk management you will have strong analytical skills to identify trends, risks, and opportunities for improvement. You’ll bring energy, drive and genuine enthusiasm complimented with business savvy and an ability to embed a culture of excellence.
The key skills you’re looking to leverage in your next position include:
- Extensive knowledge of aged care standards, regulations, and best practices.
- Current registration as a Registered Nurse (RN) with the Australian Health Practitioner Regulation Agency (AHPRA) is desirable
- Strong analytical skills to identify trends, risks, and opportunities for improvement.
- Excellent communication and interpersonal skills to effectively coach, guide, and support team members and stakeholders.
- Ability to manage relationships with regulatory bodies and ensure compliance with all relevant standards and guidelines
- Driver’s License
- National Police Clearance (obtained within the last six months)
About the benefits
You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you’ll also enjoy access to:
- Not for profit Salary Packaging options up to $18,000!
- Childcare discounts for your little ones
- Options to purchase additional leave
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
To Apply
Click "Apply Now" to visit our website and submit your application. Applications close on 10th July 2026, but don't wait—apply early, as the recruitment process may begin before the closing date.
For a confidential discussion regarding this opportunity please contact Lauren Andrew (Talent Consultant) on 0416331213
Please note all applications must be received via the online portal to be considered.
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at [email protected] we would love to hear from you.
At MercyCare, every person matters.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
