Works in communication with various levels of management to resolve issues. Implements and upholds proper food court and general safety and sanitation procedures and standards. Provides prompt and courteous customer service, aids in food production, customer service and sanitation duties as needed by the business.
Job Duties/Essential Functions
- Develops, coaches, counsels, and directs food court personnel
- Mentors and provides direct assistance to the food court supervisor
- Monitors employee performance and provides proactive feedback to promote team work and accountability
- Participates in the employment process by making recommendations for hiring, promotion, and termination
- Participates in food court employee evaluations
- Responds to employee concerns using problem solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations
- Approves timecards and other reports
- Implements and upholds proper food court and general safety and sanitation procedures and standards
- Determines product production requirements and participates in production
- Observes employee performance and paperwork to ensure proper department production and cash handling procedures
and standards are followed
- Reviews food court profit and loss statement
- Develops and implements sales and expense plan for department
- Observes employee procedures to ensure health code compliance in all operations of the department, such as sanitation,temperatures, and expiration dates
- Completes, complies, and enforces the 11 Commandments of Quality Assurance, Food Safety Certification and all safety
training required by warehouse and Food Court department
- Follows Sanitation Standard Operating Procedures (SSOP) guidelines as it refers to proper cleaning and sanitation of all
equipment required by this position
- Approves and submits physical inventory periodically
- Approves and submits orders to Buying office for equipment, product, and supplies
- Coordinates proper maintenance and repairs for machinery and equipment
- Assist in other departments of warehouse as necessary
- Provide prompt and courteous customer service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
- Pizza oven, steam table, latte machine, yoghurt and smoothie machine, dough press, scale, cash register, phone, wheeled rack, trash compactor, baler, dishwasher, fire extinguisher, computer, printer, copier, compactor/baler, deep fryers, hot holders and proofers.
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: Higher School Certificate
Licenses/Certifications: None
Other Skills and Abilities:
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Management, Customer service or comparable experience
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Food Court experience
Google Suite (Docs, Sheets, Slides) -
Strong customer service, communication, interpersonal and organisation skills
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Problem solving and critical thinking
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Basic math skills
Other specific requirements:
? Satisfactory Criminal Record Check
? To continue the career development of our managers, rotations will occur into other departments or areas of the
business.
