Crystalbrook Bailey is a five-star luxury hotel in Cairns and part of the Australian-owned Crystalbrook Collection. The hotel offers premium accommodation, award-winning dining, event spaces, and modern amenities while focusing on sustainable luxury through its "Responsible Luxury" philosophy. It serves both business and leisure travelers and provides career opportunities across hotel operations, guest services, food and beverage, events, and management.
A Guest Experience Manager oversees all aspects of the guest journey to ensure exceptional service and satisfaction. They lead guest service teams, resolve customer concerns, implement service improvement initiatives, and maintain high hospitality standards to enhance the hotel's reputation and guest loyalty.
Key Responsibilities:
- Ensure guests receive outstanding service throughout their stay.
- Handle and resolve guest complaints promptly and professionally.
- Supervise front office and guest relations staff.
- Monitor guest feedback and implement service improvements.
- Coordinate with housekeeping, food and beverage, and other departments to deliver seamless guest experiences.
- Train and mentor team members on hospitality standards and customer service.
- Maintain compliance with hotel policies, safety standards, and brand requirements.
- Prepare operational reports and analyze guest satisfaction metrics.
Pay: From $8,500.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Vision insurance
Work Location: In person
