- Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
- Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
- Do you want to lead a high-performing HR service centre team that shape HR employee-focused support?
Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
What you will do as the Assistant Director People Connect
As the Assistant Director, People Connect will play a key role in managing the uptake and effective use of ServiceNow across People Branch. The role will focus on embedding consistent ways of working, improving system knowledge and confidence, using data to inform service delivery and ensuring the system continues to support branch priorities and a positive employee experience.
Working under broad direction, you will exercise a considerable degree of independence in leading a strategically important function within People Branch. Your role will involve recruiting, coaching, mentoring and managing the performance of a team of APS employees. It will also include strengthening stakeholder relationships, driving adoption of ServiceNow, improving the quality and use of service data, and embedding continuous improvement practices across the People Connect function. You will:
- Set strategic priorities for People Connect, aligning team priorities with broader branch and agency objectives.
- Lead and manage a high performing team, maintaining team cohesion, and ensuring quality of outputs.
- Establish and manage relationships with stakeholders across the branch and agency to support effective ServiceNow use and improved service outcomes.
- Lead activities that build uptake, confidence and capability in ServiceNow, including process improvement, user guidance, branch engagement and change support.
- Maintain and improve tiered support models for people-related queries, ensuring service excellence and compliance with legislative and policy frameworks, government decision-making processes and agency guidelines and regulations.
- Use ServiceNow data and reporting to identify trends, monitor service performance, improve data quality and support evidence-based decision making across People Branch.
About you
In order to succeed in the role, you will have:
- demonstrated experience scoping, planning and implementing new or changes to the ServiceNow platform.
- extensive experience leading teams in a complex, high pressure HR service centre operating environment and demonstrated high levels of resilience, in an APS or similar environment.
- relevant tertiary qualifications in HR, AHRI accreditation and minimum 10 years HR generalist experience.
- a proven track record of developing and maintaining process documentation to support training, development and knowledge management of business processes.
- demonstrated experience managing and building capability in others by modelling positive behaviours, providing a professional and harmonious working environment, coaching, giving performance feedback, resolving conflict and facilitating career development.
- extensive experience engaging with stakeholders and managing complex projects or problems.
- demonstrated ability to contribute to large scale change initiatives.
To find out more about us and the role, please read the Candidate Kit.
How to apply
You will be asked to answer two behavioural questions (refer to the Candidate Kit) and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).
Salary: $127,908 - $141,555 (plus 15.4% superannuation)
Contact Officer: Vanessa Harris [email protected]
Applications Close: 11:00pm (AEDT), Sunday 6 September 2026
