At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?
- Lead a team that helps victims recover after violent crime.
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Make important decisions that support people when they need it most.
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Help shape a major reform that puts victims at the centre.
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Build a skilled team and improve how services are delivered.
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Fixed term, full-time role earning $100,894 - $114,476 per year, plus super.
What you will do
As financial assistance scheme intake and triage supervisor, you will lead a team that supports victims of crime through the financial assistance scheme.
You will help deliver a fair, trauma-informed service that supports recovery and improves outcomes for victims.
You will:
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lead a team of intake and triage officers to deliver quality and consistent services
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review complex applications and make decisions on interim support and authorised expenses
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manage the daily operation of the intake and triage function to meet service targets
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identify and address operational risks to support efficient service delivery
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improve policies, procedures and practices while promoting culturally safe and victim-centred services.
About you
A relevant tertiary qualification in business administration, operations, community services, social work, criminology, psychology, victim services or family violence is desirable. Equivalent experience will also be considered.
You should also have:
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experience leading an intake or application assessment team in a complex service environment
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strong knowledge of trauma-informed practice and the victim services system
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an understanding of family violence, sexual assault and culturally safe service delivery
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experience using Salesforce or similar case management systems.
To learn even more about this role, please read the position description.
If you have any further questions, feel free to email Jess Miranda at
[email protected].
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment fo r all children and young people we have contact with, deliver services to, or are impacted by our work.
