Support Coordinator (NDIS)
Location: Sawtell, NSW
Hours: Minimum 32 hours per week (days and hours negotiable)
Make a genuine difference with a team that truly cares.
PhysAbility NSW is a registered and certified NDIS provider committed to helping people with disability live life on their own terms. We work alongside participants, families and service providers to deliver personalised, high-quality Support Coordination that empowers people to achieve their goals.
We're looking for an experienced and compassionate Support Coordinator to join our small, supportive team. Based in our beautiful office near the ocean, you'll enjoy a positive workplace where connection, flexibility and individuality are valued. While we enjoy a relaxed team culture, the work is fast-paced and often complex, so we're looking for someone who can confidently manage competing priorities while always putting participants first.
About the Role
You will:
- Support participants to understand and implement their NDIS plans.
- Coordinate a range of supports for participants with varying levels of complexity.
- Advocate for participants and assist them to overcome barriers.
- Build strong relationships with participants, families and service providers.
- Empower participants to build capacity, independence and confidence.
- Maintain accurate case notes, documentation and participant records.
- Meet key performance indicators (KPIs) while maintaining a high standard of service.
- Manage a caseload of 30+ existing clients
About You
You'll ideally have:
- A minimum of two years' experience as a Support Coordinator (preferred).
- A background in disability, mental health, community services, social work or a related field.
- Strong knowledge of the NDIS and person-centred practice.
- Experience managing complex participant needs and competing priorities.
- Excellent communication, organisation and problem-solving skills.
- Empathy, resilience and a genuine passion for supporting others.
- The ability to work independently while contributing positively to a close-knit team.
- Knowledge of Autism Spectrum Disorder (ASD) and other co-occurring conditions.
- Knowledge of local, mainstream and NDIS-funded service providers.
- A current Driver Licence, NDIS Worker Screening Check, Working With Children Check and National Police Check (or willingness to obtain where applicable).
Why Join PhysAbility NSW?
- Be part of a supportive, welcoming and collaborative team.
- Work from a beautiful coastal office in Sawtell.
- Enjoy flexibility and work-life balance.
- Ongoing opportunities for professional development.
- Make a genuine difference in the lives of participants every day.
- Join a small organisation where your ideas are valued and your work has real impact.
How to Apply
If this sounds like the right opportunity for you, we'd love to hear from you.
Please submit your resume along with a cover letter answering the following questions:
- Please tell us about your experience supporting participants with a range of disabilities, mental health conditions or other complex support needs.
- What are your greatest strengths, both personally and professionally?
- What motivated you to apply for the Support Coordinator position at PhysAbility NSW?
- We are a small, supportive team. What do you value most in a positive workplace culture?
Applications close Wednesday, 22 July.
Shortlisted applicants may be contacted before the closing date, so we encourage you to apply as soon as possible.
Job Type: Full-time
Pay: $40.00 – $50.00 per hour
Licence/Certification:
- Full Driver Licence (Preferred)
Work Authorisation:
Work Location: Hybrid remote in Sawtell NSW
