About the Role
We are seeking an experienced and highly motivated Manager Breach Management to join our Group Compliance team. This subject matter expert role reports to the Senior Manager Breach Management and is pivotal in supporting the end-to-end breach assessment, governance, and reporting framework across Auto & General.
You will leverage deep expertise in compliance and breach management, strong stakeholder relationships, and data-driven insights to ensure potential breaches are assessed, escalated, and reported in accordance with applicable regulatory obligations and internal governance. You will play a critical role in building subject matter expertise in breach management and delivering practical, risk-based compliance solutions that protect our organisation and customers.
About Us
Auto & General (A&G) is a fast-growing Australian insurance business, providing comprehensive general insurance solutions since 2000, including Car, Home, Pet, and Travel Insurance, often in partnership with leading brands like Budget Direct, ING, and Qantas. Our mission is to 'safeguard a brighter future' for our customers and community. We cultivate a culture of 'High Performance with High Integrity' (the A&G Way), fostering a collaborative environment where we invest in our team members through generous rewards, benefits, and development opportunities. Visit autogeneral.com.au to find out more.
What you'll be doing
As our Manager Breach Management, you'll be at the forefront of ensuring compliance excellence and breach governance across the organisation. You'll provide expert advice, lead critical assessments, and contribute to the continuous improvement of our breach management processes. Your key accountabilities will include:
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Supporting the coordination and administration of breach governance forums, including preparation of submissions, agendas, and supporting materials; documenting outcomes, decisions, and actions.
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Conducting comprehensive breach assessments of incidents, including analysis against relevant regulatory obligations, codes, and internal policies.
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Assisting in the preparation and submission of regulatory notifications and reporting in line with required timeframes and regulatory expectations.
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Providing timely and practical compliance advice on breach management and reporting obligations to business stakeholders.
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Supporting Line 2 review and challenge of breach determinations and reporting decisions in collaboration with Group Risk and Legal.
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Contributing to breach reporting and analysis, identifying trends, themes, and emerging risks across the organisation.
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Supporting the delivery of training and awareness initiatives to uplift breach management capability and promote disciplined practices across the Group.
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Assisting in the continuous improvement of breach management frameworks, policies, and procedures.
What experience you'll bring
To thrive in this critical role, you'll need expertise in compliance, combined with practical experience in a regulated environment. You'll also bring:
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3–5 years' experience in insurance, compliance, risk, or legal roles within a financial services environment (banking, superannuation, or insurance).
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Working knowledge of regulatory obligations relevant to general insurance and demonstrated experience supporting breach assessments or regulatory reporting activities.
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Strong expertise in executive paper writing and comprehensive compliance knowledge with in-depth familiarity with relevant legislation.
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Experience in breach management, incident management, or regulatory roles - experience in at least one of these areas is essential.
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A tertiary qualification in Law, Risk Management, Business, Compliance, or a related discipline (preferred).
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Professional qualifications or memberships in Compliance, Risk, Legal, or Audit bodies are advantageous.
What you'll need to be successful in this role
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Strategic thinking combined with the ability to translate complex regulatory requirements into practical organisational responses.
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Strong attention to detail with the ability to maintain accuracy and consistency in high-stakes compliance reporting and assessments.
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Excellent interpersonal skills and the ability to influence, negotiate, and build trusted relationships across Legal, Risk, business stakeholders, and senior leaders.
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Exceptional communication skills, both written and verbal, with the ability to tailor messages for diverse audiences - from technical compliance teams to executive forums.
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Ability to work collaboratively across functional areas and demonstrate a genuine One Team mindset.
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Comfort in working with ambiguity and ability to balance planning and action in a fast-paced, regulated environment.
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Demonstrated ability to contribute to continuous improvement initiatives and build organisational capability.
Our Perks
At Auto & General, we believe in supporting our people to thrive both professionally and personally. Here are some of the benefits you can expect:
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Be Rewarded: We recognise high performance and reward our people through bonuses and our employee recognition platform, Rewards Gateway, offering exclusive discounts across 600+ top retailers.
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Work Flexibility: Enjoy options for hybrid work, allowing you to balance work and life effectively.
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Options for Leave: Life happens, so we offer volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave to cover all of life's big moments.
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Grow With Us: Access a wide range of learning and professional development opportunities to suit your career aspirations.
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Give Back: Our A&G Difference program empowers you to contribute to causes you're passionate about through volunteering, fundraising, and donations.
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Take Care of Yourself: Your wellbeing is important to us. Benefit from our healthy mind and body hub, mental-health support, and fitness discounts to help you be your best self.
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Celebrate The Wins: Join our vibrant culture with many on-site events, family fun days, and annual celebrations.
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Save Money: Enjoy discounts on our insurance products, plus exclusive deals with various retailers and hospitality providers across Australia.
Apply Today
If you're an experienced compliance and breach management professional looking for a challenging and rewarding role within a growing Australian insurance company, we encourage you to apply. Join us and help 'safeguard a brighter future'!
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
