Casual Customer Service Assistant
Customer Service Casual Position
Kings Cross & Balmain, Sydney NSW
About the Role
We are looking for a friendly, reliable and hands-on Customer Service Assistant to join our team on a casual basis.
This is an on-site, customer-facing role where you'll assist customers who visit the store, process parcel shipments and help with the day-to-day operations of both our Kings Cross and Balmain locations. The role also involves transporting parcels between the two stores using a company van.
No previous logistics experience is required – full training will be provided.
Key Responsibilities
- Welcome and assist customers visiting the store
- Weigh, measure and process parcels for shipment
- Prepare shipping labels and documentation
- Provide customers with shipping information and service options
- Carefully pack parcels where required
- Maintain a clean, organised and professional store environment
- Drive a company van to transport parcels between the Kings Cross and Balmain stores
- Assist with general day-to-day store operations
About You
We're looking for someone who is reliable, approachable and enjoys providing great customer service.
You'll ideally have:
- Previous experience in customer service or retail
- Current unrestricted Australian Driver Licence with a confident driving record
- Unrestricted Australian working rights
- Good communication and interpersonal skills
- Basic computer skills and the ability to learn new systems
- Strong attention to detail
- Ability to safely lift and move parcels (up to approximately 20kg)
- A positive attitude and willingness to work as part of a small team
Desirable (but not essential)
- Experience in courier, freight or logistics
- Experience driving small commercial vans
- Mandarin language skills are welcome, as you'll be working alongside a multilingual team and may occasionally assist customers from diverse backgrounds
- Applicants from all backgrounds are encouraged to apply
What We Offer
- Casual position with flexible shifts
- Full training provided
- Friendly, supportive and multicultural team environment
- Variety in your day with both customer service and hands-on responsibilities
- Opportunity to work across our Kings Cross and Balmain stores
If you're someone who enjoys working with people, likes staying active and is looking for a varied customer service role, we'd love to hear from you. Apply now with your resume.
Pay: $52,880.00 – $58,000.00 per year
Language:
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
Work Location: In person
