Member Relations & Administration
Experienced Applicants Encouraged to Apply
This position is suited to applicants with proven experience in administration and customer service who are looking to build a long-term career within a high-performing team.
If you're looking for "just a reception job", this probably isn't the role for you.
At POWERHOUSE, every team member contributes to creating an exceptional experience for our members. We're looking for someone who takes ownership, notices the little things and consistently goes above and beyond without needing to be asked.
POWERHOUSE Gym Performance & Recovery Centre is seeking an experienced, organised and proactive individual to join our Member Relations & Administration team.
This is not your typical reception role.
We're looking for someone who thrives in a fast-paced environment, has exceptional attention to detail, genuinely enjoys helping people and takes ownership of their work without constant direction.
If you're someone who notices what needs doing, enjoys being productive and takes pride in maintaining exceptionally high standards, we'd love to hear from you.
About the Role
This is a diverse position combining customer service, administration and day-to-day operational support.
Your responsibilities will include:
- Delivering exceptional customer service to every member and guest.
- Building genuine relationships with our members.
- Managing memberships, paperwork and administration with accuracy.
- Responding to enquiries via phone, email and social media.
- Following up membership leads and supporting the sales process.
- Maintaining organised administration systems and records.
- Assisting with reception, retail sales and daily club operations.
- Helping maintain a clean, organised and welcoming environment.
- Supporting the wider team wherever needed to ensure the club operates to the highest standard.
We're Looking For Someone Who:
- Has previous experience in administration and customer service.
- Has exceptional attention to detail.
- Enjoys administration, organisation and paperwork.
- Is confident communicating with people from all walks of life.
- Can manage multiple priorities and remain organised.
- Works collaboratively and contributes positively to the team.
- Takes initiative and gets jobs done without being asked.
- Notices the small things and understands they make a big difference.
- Holds themselves accountable and follows through on commitments.
- Takes pride in producing accurate, high-quality work.
- Is confident using computers and learning new software systems.
- Enjoys working in a busy environment where every day is different.
The POWERHOUSE Way
At POWERHOUSE, we don't believe in the phrase:
"That's not my job."
We believe in supporting one another, taking ownership, maintaining exceptionally high standards and doing whatever it takes to create an outstanding experience for our members.
We value people who naturally notice the little things, solve problems before they become issues and leave every area better than they found it.
We're looking for someone who doesn't wait to be told what needs doing—they simply see it, own it and take action.
Essential Requirements
To be considered for this role, applicants must have previous experience in administration, customer service or a similar office-based or operational position.
This is not an entry-level role. We're looking for someone who can confidently step into the position with proven experience and contribute from day one.
Please note:
- Applicants without relevant experience will not be considered.
- If you have previously applied for a role with POWERHOUSE and your experience has not significantly changed, we respectfully ask that you do not reapply at this time.
Why Join POWERHOUSE?
- Work within one of Australia's leading fitness and recovery facilities.
- Become part of a supportive, hardworking and professional team.
- Enjoy genuine opportunities for long-term career development.
- Work in a varied role.
If you're someone who enjoys taking ownership, values teamwork and wants to contribute to a business that sets the benchmark in the fitness industry, we'd love to hear from you.
Before You Apply
To help us understand who you are beyond your resume, we'd like you to complete the following as part of your application.
At the top of your cover letter, include the words:
"High Standards."
Then answer these two questions:
1.
Tell us about a time you noticed something that needed to be done without anyone asking you.
What was the situation, what action did you take and what was the outcome?
2.
At POWERHOUSE, we believe the little things create exceptional experiences.
Tell us about a small detail you've noticed in a workplace, business or customer experience that impressed you and explain why it stood out to you.
We're interested in how you think, your attitude and the standards you hold yourself to—not simply your experience.
Applications that do not include this task may not be considered.
How to Apply
Please submit:
- Your resume
- A cover letter addressing the application task above
- Any relevant qualifications or references
We look forward to meeting people who are passionate about exceptional customer service, teamwork and maintaining the highest standards.
Work Location: In person
