Permanent Full-Time | Cannon Hill | Free On-Site Parking | Close to Public Transport
Help Build the Future of Services at Michael Hill!
We’re evolving how Services show up across Michael Hill, moving from strong day-to-day delivery to a more connected, scalable, and customer-led function.
As part of this, we’re growing our team and looking for someone who can support both the day-to-day (BAU) while also helping shape what Services looks like in the future. This role sits at the centre of that journey.
What you’ll be part of:
This isn’t just a support role; you’ll have real input into how things improve and evolve:
- Help shape the future of Repairs & Services.
- Identify and solve real issues impacting stores and customers.
- Contribute to initiatives that improve service across markets.
What you’ll do:
- Manage and support global repairs and service enquiries.
- Guide stores on best practice and service execution.
- Spot trends, recurring issues, and opportunities to improve.
- Support the development of processes, tools, and training.
- Collaborate with teams and external partners to improve quality and turnaround times.
- Use data and insights to inform decisions and drive change.
What we’re looking for:
- Strong understanding of retail operations.
- Someone who naturally looks for better ways of doing things.
- Confident communicator who can guide and influence others.
- Highly organised and able to manage competing priorities.
- Practical problem solver who focuses on outcomes, not just tasks.
Why this is a great move:
- Growth: Build skills in process improvement, stakeholder engagement, and strategy.
- Exposure: Work across Retail, Operations, and key partner relationships.
- Impact: Be part of a high-impact services transformation early.
- Team: Supportive, down-to-earth, and high-performing team.
- Perks: Staff discounts, rewards platform, and Employee Assistance Program.
If you enjoy solving problems, improving how things run, and being part of something evolving, we’d love to hear from you!
