Department: VS Service Delivery
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84590
Senior Client Liaison Representative
Location – Parramatta
Employment type – Temporary Full Time (up to February 2027) plus Talent Pool
Salary – $87,199 - $95,482 plus employer’s contribution to superannuation and annual leave loading
Your role
As the Senior Client Liaison Representative (SCLR) role you will play a critical role in providing first point of contact for victims of violent crime with Victims Services. You will be responsible for delivering high level service and support by providing information, advice and referrals directly to victims and their representatives.
What you’ll do
The SCLR is required to act with professionalism, objectivity and integrity, which includes:
Work within a team, taking ownership of a trauma-informed client experience and providing first-contact resolution where possible.
Respond to inbound calls, delivering consistent client experience, while achieving key performance indicators and performance targets.
Display calmness, composure and resilience while dealing with distressed or upset clients and their representatives.
Work collaboratively across Victims Services and identify opportunities to improve on services, policies and procedures within the team.
What we’re looking for
The successful candidate will have the following abilities and characteristics:
Ability to work in a trauma-informed way when providing services and support to victims of violent crime.
Experience providing a high level of support to vulnerable clients in a high-volume work environment.
Availability to work from 9:00am–5:00pm in line with the hours of the Victims Access Line and the Aboriginal Contact Line.
Ability to support Aboriginal and Torres Strait Islander clients in a culturally safe and appropriate way to improve client accessibility and outcomes.
Ability to maintain self-wellbeing in an environment that exposes staff to information that is sensitive and confronting.
Strong verbal and written communication skills, as well as basic administrative skills.
Ability to build and maintain relationships with internal and external stakeholders.
Ability to comply with all relevant legislations and regulatory frameworks.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Victims Services supports people across NSW who have been impacted by violent crime.
We provide guidance to help individuals understand their rights and navigate available support pathways during a difficult time.
We assist people to access financial support and connect them with counselling and other essential services to aid their recovery. It takes a trauma-informed approach, recognising the diverse needs and experiences of victims.
Through practical assistance and compassionate guidance, we help individuals rebuild their lives after experiencing violent crime.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below (300-word response to each of the following questions)
Tell me about a time that you were able to assist an upset client? What did you do? What was the outcome?
Describe steps you took to identify or understand a complicated problem you have had to deal with on your job. What did you do? What was the result?
Applications close Monday, 27 July 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lisa Donohoe at
[email protected].
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean Antpohler via
[email protected].
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
