About the Role:
There are two fantastic full-time opportunities available within the Finance Department, each working 80 hours per fortnight: 1x Ongoing position and 1x 12-month Fixed Term position.
The Patient Liaison Officer is responsible for driving private patient revenue by liaising with patients for election and eligibility as a private or compensable patient and to ensure all necessary documentation is completed. The position also provides advice and support to the billing team as the content expert to facilitate billing and collections.
Classification for this position will range from AO31 (Grade 3, Level 1) to AO35 (Grade 3, Level 5), base salary $77,426.44 to $85,597.72 per annum, plus superannuation, leave loading.
What you’ll achieve:
- Drive private patient revenue by supporting eligible patients through the private health insurance election process
- Improve conversion rates and revenue capture by proactively identifying and engaging with insured patients across wards and clinics
- Ensure accurate, timely completion of admission, election, and billing documentation for private and compensable patients
- Support informed financial consent by providing patients and families with clear, accurate and timely information regarding private health insurance, Medicare eligibility, potential out-of-pocket costs and financial responsibilities
- Identify and resolve billing or eligibility issues that may impact revenue collection and patient accounts
Your skills and experience:
If this sounds like you, or if you require more information, please click here to view the position description.
What we offer:
Other requirements:
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
For more information about this position please contact Scott Hall, Team Leader – Patient Liaison via ph:03 9345 6110, OR email: [email protected]
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close: 18 September 2026.
