- Great penalty rates with nights and weekend work
- An interesting role with a good mix of admin, people, and pets!
- Lovely supportive team culture
Join a passionate and supportive team at Animal Emergency Service (AES), an after-hours Emergency and Critical Care hospital in Jindalee. As the welcoming face of our hospital, you’ll support clients and their pets during times of critical need while working alongside a dedicated veterinary team.
About the Role
As a Client Care Representative, you will manage front-of-house operations including client communication, scheduling, administration, and patient admissions and discharges. Your empathy, professionalism, and ability to remain calm under pressure will help create a smooth and compassionate experience for both clients and referring vets.
This is a Casual role with a mix of early morning, night, weekend, and public holiday shifts.
Key Responsibilities
- Provide exceptional service via phone, email, and in person
- Coordinate patient admissions and discharges with accurate records
- Support invoicing, payments, and general administration
- Assist with client follow-ups and promotional activities
- Communicate with warmth, empathy, and professionalism
- Participate in team meetings and training initiatives
What We’re Looking For
- Experience in a client service or administrative role ideally in the veterinary industry
- Strong communication and organisational skills
- High emotional intelligence and resilience in a fast-paced environment
- IT Proficiency
- Availability to work a variety of evenings, nights, weekends, and public holidays
Why Join Us?
- Hourly rate from $34.24/hr + super + penalty rates
- Join Australia’s largest employee-owned veterinary group
- Fitness Passport – discounted gym memberships
- Pet wellbeing discounts on treatments and products
- Employee Assistance Program and wellbeing initiatives
- Training, development, and internal career opportunities
- Flexible rosters supporting work-life balance
- Supportive, values-led leadership team
At AES, we value kindness, professionalism, and genuine care. If you’re ready to be part of a team making a real difference in emergency veterinary care, apply today as applications will be reviewed as they are received.
