JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
An Overview of the role:
As a Facilities Coordinator at JLL, you'll play a vital role in coordinating facilities management across a diverse portfolio of owned properties and leased premises. Working closely with our Client, State Leads, and Facilities Managers, you'll ensure seamless day-to-day operations while helping to resolve site challenges quickly and efficiently. This role centers on administration, stakeholder coordination, and maintaining strong vendor relationships to deliver exceptional service outcomes. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position offers you the opportunity to develop your facilities management expertise while supporting critical operational functions. You'll be the go-to point of contact for facilities management matters, ensuring compliance with safety protocols, managing work order systems, and maintaining accurate property databases. We embrace more innovative ways of working, and this role will expose you to various property management systems and collaborative problem-solving approaches that will strengthen your career in facilities management.
What your day-to-day will look like:
Coordinate facilities management activities as delegated by the Facilities Manager and state leads, ensuring smooth operations across the portfolio
Resolve site difficulties promptly with minimum disruption, reducing risk and maintaining business-as-usual operations
Work in conjunction with the helpdesk and service providers to manage escalations related to contractor performance and client complaints, ensuring timely completion of works
Administer Corrigo work order system, maintaining accurate records and tracking completion of maintenance tasks
Deliver excellent customer service to meet stakeholder expectations and build effective working relationships with clients and vendors
Serve as the point of contact for facilities management matters within designated entities and assist in client and vendor meetings
Follow established escalation procedures and incident reporting protocols to ensure everyone stays safe
Complete, update, and maintain web-based management information systems, including uploading property documentation to keep databases current and accurate
Sounds like you? This is what we are looking for:
Required qualifications:
Demonstrated administration and communication skills with a strong customer service focus
Proactive approach with keen attention to detail and ability to balance multiple priorities simultaneously
Ability to handle a variety of issues concurrently within tight operational deadlines
Highly organized with strong verbal and written communication skills
Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and internet research
Efficient keyboard and data entry skills to maintain accurate records and documentation
Ability to work with minimal supervision and quickly grasp new concepts
Australian Citizenship
Preferred qualifications:
Experience in facilities management, property management, or a related field
Knowledge or exposure to building services maintenance and facilities management operations
Self-motivated and confident with ability to adapt to rapidly changing situations
Collaborative team player who cooperates effectively with others to meet targets
Demonstrates honesty, trustworthiness, and commitment to ethical business practices
Open to new ideas and willing to challenge the status quo to drive continuous improvement
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ522592
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
