The Role
ClearSky Allied Health is seeking an experienced and motivated Assistant Practice Manager to support the operational delivery and growth of our clinic-based services in Brisbane.
This newly created role will oversee the administrative and client-facing aspects of our growing in-clinic service delivery, ensuring high-quality client experiences, streamlined workflows, and strong operational coordination as the organisation continues to expand into Medicare, DVA, Private Health, WorkCover and diversified healthcare services.
Working closely with clinicians, operational teams, and leadership, you will play a key role in strengthening clinic operations, supporting workflow efficiency, enhancing customer experience, and contributing to operational growth initiatives.
This is an exciting opportunity for a healthcare operations or clinic administration professional who enjoys building systems, supporting teams, improving service delivery, and contributing to the growth of a dynamic allied health organisation.
About Us
ClearSky Allied Health is an innovative and thriving allied health organisation headquartered in Brisbane, with operations and clients across Southeast Queensland, Victoria, and through telehealth, nation-wide. Our growing team represents over 150 years of experience across a variety of disciplines.
Driven by our values of teamwork, respect, honesty, compassion, responsibility, and excellence, we bring a creative and tailored approach to delivering high-quality allied health services and meaningful outcomes for our clients.
The quality of our work is reflected through a clear understanding of our purpose. We describe our purpose through ClearSky Allied Health’s vision, mission, and values.
Vision
Lead the delivery of innovative, compassionate, and professional allied health services across Australia.
Mission
Empower people to live their best lives through accessible, ethical, and person-centred allied health services delivered across diverse settings.
To know more details about the organisation please visit: https://clearsky.au
About the Opportunity
This is a hands-on operational leadership role responsible for supporting the day-to-day coordination of clinic operations at our Hamilton site.
You will support clinicians, administration teams, clients, and stakeholders to ensure efficient service delivery, operational responsiveness, and a positive client experience across clinic services. The role will also contribute to clinic readiness and growth & expansion initiatives.
Key Responsibilities
- Oversee daily clinic operations to ensure smooth, professional, and consistent service delivery
- Support high-quality client care and customer experience outcomes
- Monitor clinic workflows, appointment utilisation, onboarding processes, and operational responsiveness
- Support clinicians and operational teams with workflow coordination and operational troubleshooting
- Support implementation of operational systems, workflows, and process improvements
- Assist with rollout of new services, operational systems, and clinic initiatives
- Monitor operational compliance across Medicare, Private Health, NDIS, and related funding streams
- Lead, coach, and support operational and administrative staff
- Support onboarding, training, and capability development of team members
- Contribute to operational improvement initiatives and clinic growth projects
Qualifications & Experience
- Post‑secondary qualifications in business, health administration, or a related field (highly regarded).
- Minimum three years’ experience within a medical, allied health, specialist healthcare practice, or healthcare operational environment
- Previous experience in clinic operations, healthcare administration, service delivery, or operational leadership roles highly regarded
- Demonstrated understanding of Australian healthcare billing practices including but not limited to Medicare, NDIS, and Private Health.
- Demonstrated competence with practice management systems, scheduling platforms, CMS systems, Salesforce, Tyro, PRODA, and Microsoft 365.
- Excellent organisational, communication, and operational coordination skills
- Ability to lead teams through operational change and organisational growth
- Strong customer service orientation and ability to manage sensitive situations professionally
- Ability to build strong working relationships with clinicians, clients, and stakeholders
- High attention to detail and commitment to professionalism and service quality
Additional Requirements
- Hold a Current Australian driver’s licence
- Hold a current WWCC (Blue Card), NDIS Worker Screening, or willingness to obtain
- Current working rights within Australia
Why Join us:
- Competitive salary package (commensurate with experience)
- Salary packaging
- Collaborative and supportive team environment
- Professional development opportunities
- 24/7 Employee Assistance Program for you and your family.
- Discounted Goodlife Gym membership.
- Convenient East Brisbane location - avoid long commutes
Please note: To be eligible, applicants must have unrestricted working rights in Australia. We are unable to offer visa sponsorship for this role.
