Job Description:
BIG BANNER AUSTRALIA (BRISBANE) | Premium Signage & Display Solutions Expert
Now Hiring: Sales Support / Customer Service & Business Development / Account Manager
- Location: Underwood, QLD 4119 (Must have own transport for daily commute)
- Job Type: Full-time / Part-time (Flexible shifts available)
- Visa Requirements: Unrestricted working rights (PR, Citizens, Working Visas, and parents returning to the workforce are all welcome)
- Language: Fluent in English (Business-level proficiency required)
【 About Us 】
With over 13 years of deep roots in the Australian signage and display industry, Big Banner Australia operates branches across Melbourne, Sydney, and Brisbane. We have proudly served over 50,000 corporate clients, with 95% of our client base speaking English as their first language. Our clients span retail brands, corporate enterprises, educational institutions, government sectors, non-profits, design agencies, construction companies, and exhibition suppliers.
We focus strictly on high-quality delivery and tailored solutions, firmly rejecting cheap, low-end products. Our core expertise includes:
- Premium 3D, illuminated, and digital signage production
- Exhibition and event material supply
- Professional wide-format printing
Get to know our work and team culture :
- Website: https://bigbanner.com.au/
【 Clear Career Pathways 】
We don’t just offer jobs; we build long-term careers. Depending on your experience and capability, we will tailor the perfect starting point for you with a clear roadmap for advancement:
Customer Service ➔ Sales Support ➔ Account Manager ➔ Department / Branch Manager
【 Open Roles & Key Responsibilities 】Role 1: Customer Service / Sales Support
- Answer and distribute incoming calls, and warmly welcome walk-in clients.
- Provide exceptional customer support via email, phone, online presentations, screen-shares, and face-to-face meetings.
- Assist in preparing quotations, proofs, proposals, and production orders.
- Monitor and provide proactive updates on job and production status to customers.
- Act as the central liaison between customers and internal production/design teams.
- Resolve customer issues efficiently, ensuring a consistently positive relationship.
Role 2: Business Development & Account Manager
- Conduct visits and meetings with potential clients to identify market needs and build strong rapport.
- Onboard new clients, maintain high satisfaction, and deepen existing relationships.
- Manage the full sales cycle through targeted emails, calls, presentations, and face-to-face meetings.
- Provide trusted advice to key business executives and stakeholders, ensuring solutions align with client expectations.
- Conduct market research, set sales goals, develop revenue growth strategies, and track account metrics (KPIs and revenue).
- Represent the company at trade shows, industry events, and networking opportunities to expand brand reach.
- Leverage AI tools and software to optimize workflows and increase cross-functional operational efficiency.
【 Requirements - What We Look For 】
- Communication: Excellent English communication skills with the ability to write professional business emails and speak with confidence (you will be dealing with local Aussie corporate clients daily).
- Local Background: Rich experience living and working in Australia; prior experience dealing with local B2B businesses or corporate procurement is highly valued.
- Commute: Must have a valid driver’s license and a reliable vehicle for daily commuting (our office/factory is located in the Underwood industrial area).
- Traits: Meticulous, highly efficient, strong multi-tasking abilities, and a collaborative team player.
Preferred (Bonus Points):
- Experience in B2B sales, corporate procurement, or management roles.
- Previous employment within Australian government departments, education sectors, or non-profit organizations.
- Background in the signage, printing, shopfitting, or construction industries (especially in cost estimation/quoting).
- Strong structured workflow habits, with experience using ERP systems or workflow management software.
【 Remuneration & Benefits 】
- Salary: Highly competitive base salary, negotiable based on qualifications and experience.
- Full Legal Compliance: All statutory entitlements guaranteed (Superannuation, leave loading, public holidays, annual leave, etc.).
- Incentives: Performance bonuses based on outstanding contributions + year-end team rewards.
- Growth: 1–2 salary reviews and promotion opportunities per year.
- Flexible Working Hours:
- Full-time: 9:00 AM – 5:30 PM
- Part-time: Flexible scheduling options between 7:00 PM and 8:00 PM.
【 MANDATORY APPLICATION REQUESTS - PLEASE READ 】
To help us process applications efficiently, please do not apply if:
- Your email has no subject line.
- Your email has no body text (you must include a brief note explaining why you are a great fit for this position).
- You do not have a reliable means of independent transport (car) to commute to Underwood.
【 How to Apply 】
Please email your English Resume along with your brief cover note to:
[email protected] OR [email protected]
Please briefly outline in the email body why you are the ideal candidate for the role. We look forward to welcome you to the Big Banner family!
Pay: $52,000.00 – $75,000.00 per year
Benefits:
- Maternity leave
- Professional development assistance
- Salary packaging
Work Location: In person
