About NR Signs
NR Signs is one of the Northern Rivers' leading signage companies, servicing clients from Brisbane to Byron Bay. We design, manufacture and install high-quality signage for businesses of all sizes, from vehicle wraps and illuminated signs through to complete branding solutions. Our reputation has been built on outstanding customer service, quality workmanship and delivering projects on time.
The Opportunity
We're looking for a friendly, organised and proactive person to become the face of our business.
You'll be the first point of contact for our customers, whether they're walking through the front door, calling on the phone or sending an enquiry. You'll keep jobs moving, support our production team and help ensure every customer has a great experience from their first enquiry through to installation.
If you enjoy dealing with people, love being organised and have an eye for design, we'd love to hear from you.
Key Responsibilities
Customer Service
- Welcome customers into our showroom.
- Answer incoming phone calls and emails.
- Assist customers with signage enquiries.
- Prepare and follow up quotations.
- Liaise with customers throughout their projects.
- Resolve customer enquiries professionally.
Workflow Coordination
- Manage and update jobs in ShopVOX.
- Ensure every job follows the ShopVOX workflow.
- Monitor job progress and identify delays.
- Work closely with production staff to keep projects on schedule.
- Maintain accurate customer and job records.
Installation Coordination
- Manage the installation calendar.
- Schedule installation teams.
- Confirm appointments with customers.
- Coordinate changes when required.
- Ensure installers have the information they need.
Design Support (Desirable)
- Make simple artwork edits.
- Prepare customer proofs.
- Assist the design team during busy periods.
- Work with CorelDraw/Adobe Illustrator or similar design software.
General Administration
- Process customer payments.
- Order office supplies when required.
- Maintain reception and showroom presentation.
- Assist with general administration duties.
About You
You'll enjoy working in a busy environment where every day is different.
You'll ideally have:
- Outstanding customer service skills
- Excellent phone manner
- Strong organisational skills
- High attention to detail
- Good computer skills
- Confidence learning new software
- Ability to manage several jobs at once
- A positive, can-do attitude
Bonus Points If You Have
- Experience using ShopVOX
- Experience in the signage, printing or graphic design industry
- Adobe Illustrator or CorelDRAW experience
- Experience scheduling trades or installers
- Experience preparing quotes
What We Offer
- Full-time permanent position
- Friendly family-owned business
- Modern office environment
- Variety in your work
- Opportunity to learn the signage industry
- Supportive team
- Stable long-term employment
- Training in ShopVOX and our systems
Success in this role looks like
After six months you will:
- Be confidently managing reception with minimal supervision.
- Keep the ShopVOX workflow accurate and up to date.
- Coordinate installation schedules efficiently.
- Deliver excellent customer service that results in positive feedback.
- Support the team so projects are delivered on time.
- Be a valued member of the NR Signs team.
Pay: From $56,160.00 per year
Work Location: In person
