About Hyatt
At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.
About Hyatt Hotel Canberra - A Park Hyatt Hotel
Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.
This is your chance to work with exclusive clientele at a luxurious heritage property like no other.
Hosting our Promenade Café and Tea lounge outlets providing a vibrant and immersive dining experience for hotel guests and visitors alike.
The benefits you will enjoy as a valued member of our Hyatt Family:
- Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
- Training and development opportunities with over 2000 online learning modules to support your career development
Laundered uniforms
- Access to an employee assistance program
- Being part of a diverse and inclusive team, passionate about their work
- Discount accommodation at Hyatt properties worldwide
- Opportunity to grow and develop your career within an international hotel group
About the Role
You will be responsible for supporting the day-to-day operations of the Housekeeping Department by acting as the department's central communication hub. You will coordinate guest requests, maintain accurate room status, provide administrative support and work closely with Front Office, Engineering and the Housekeeping team to deliver exceptional guest experiences in line with Hyatt standards.
Some of the responsibilities include:
- Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
- Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
- Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
- Maintain the Lost Property register and ensure guest belongings are handled in accordance with hotel procedures.
- Prepare daily allocation sheets, operational reports and support administrative functions including roster updates and stock ordering.
- Work closely with Front Office, Engineering and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.
