Company Overview
Westpac Banking Corporation is one of Australia's largest financial institutions and a member of the country's "Big Four" banks. Established in 1817 as the Bank of New South Wales, it adopted the name Westpac Banking Corporation in 1982 following its merger with the Commercial Bank of Australia. It is Australia's oldest bank and one of the oldest companies in the country.
About the Role
We are seeking a detail-oriented and customer-focused Settlements Officer to join our Operations team. In this role, you will be responsible for coordinating and processing settlements efficiently while ensuring compliance with internal policies, industry regulations, and service level agreements. You will work closely with customers, solicitors, brokers, financial institutions, and internal stakeholders to facilitate smooth and accurate settlement transactions.
This is an excellent opportunity for someone with strong administrative skills, banking or financial services experience, and a passion for delivering exceptional customer service.
Key Responsibilities
- Coordinate and process settlement transactions accurately and within required timeframes.
- Prepare, review, and verify settlement documentation for completeness and compliance.
- Liaise with customers, solicitors, brokers, lenders, and internal teams to resolve settlement-related enquiries.
- Monitor settlement pipelines and proactively manage upcoming settlements.
- Identify and resolve settlement issues to minimise delays and operational risk.
- Complete post-settlement activities, including reconciliations and record updates.
- Maintain accurate customer and transaction records in internal systems.
- Ensure compliance with company policies, regulatory requirements, and industry standards.
- Contribute to process improvements that enhance operational efficiency and customer experience.
- Provide professional and timely customer service throughout the settlement process.
About You
You are highly organised, detail-oriented, and thrive in a fast-paced environment. You enjoy working collaboratively while managing multiple priorities and maintaining a high level of accuracy.
Skills and ExperienceEssential
- Previous experience in settlements, mortgage processing, loan administration, banking operations, or financial services.
- Strong administrative and organisational skills.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to prioritise tasks and meet strict deadlines.
- Customer-focused with excellent problem-solving abilities.
- Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
Desirable
- Knowledge of Australian mortgage and property settlement processes.
- Experience using banking or loan management systems.
- Understanding of regulatory and compliance requirements within the financial services industry.
What We Offer
- Competitive salary and employee benefits.
- Career development and ongoing learning opportunities.
- Supportive and collaborative team environment.
- Modern workplace with flexible working options (where applicable).
- Employee wellbeing initiatives and recognition programs.
Why Join Us?
We are committed to delivering outstanding service and creating positive outcomes for our customers. As a Settlements Officer, you'll play a key role in ensuring property and loan settlements are completed accurately, efficiently, and on time. If you're looking to build your career in banking or financial services with a team that values collaboration, integrity, and continuous improvement, we'd love to hear from you.
Pay: $4,500.00 – $5,000.00 per month
Benefits:
- Company car
- Dental insurance
- Employee mentoring program
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
Work Location: In person
