Position Summary
The Duty Manager is responsible for the day-to-day operation of the venue, ensuring exceptional customer service, efficient staff management, and smooth restaurant and bar operations. This role requires a hands-on leader who can supervise staff, maintain compliance with hospitality regulations, resolve customer concerns, and ensure the venue consistently delivers an outstanding guest experience.
Key ResponsibilitiesOperations Management
- Oversee the daily operations of the restaurant and bar.
- Ensure the venue is presented to a high standard before, during, and after service.
- Manage opening and closing procedures, including venue security.
- Ensure all areas are clean, organised, and fully stocked.
- Monitor service standards and maintain a welcoming atmosphere.
Staff Leadership
- Lead, supervise, and motivate front-of-house staff.
- Allocate duties and manage staff during each shift.
- Conduct staff training, coaching, and performance reviews.
- Assist with recruitment, onboarding, and induction of new employees.
- Manage staff breaks and ensure adequate staffing levels throughout service.
- Foster a positive and professional team culture.
Customer Service
- Deliver exceptional customer service and lead by example.
- Handle customer complaints professionally and resolve issues promptly.
- Build strong relationships with regular customers.
- Monitor customer satisfaction and encourage positive guest experiences.
Financial & Administrative Duties
- Manage daily cash handling, tills, banking, and end-of-day reconciliation.
- Monitor labour costs and control staffing within budget.
- Assist with stock ordering, stocktakes, and inventory control.
- Minimise waste and control operational expenses.
- Prepare daily shift reports and communicate operational updates to management.
Food & Beverage Service
- Support staff during busy service periods.
- Ensure food and beverages meet quality and presentation standards.
- Monitor beverage quality, including cocktails, beer, wine, and coffee service.
- Ensure compliance with food safety procedures.
Compliance & Safety
- Ensure compliance with all liquor licensing laws and Responsible Service of Alcohol (RSA) requirements.
- Maintain food safety and hygiene standards.
- Ensure compliance with Workplace Health and Safety (WHS) policies.
- Manage incident reporting and workplace hazards.
- Ensure emergency procedures are understood and followed by staff.
Skills & Qualifications
- Minimum 2–3 years' experience in a hospitality management or supervisory role.
- Current Responsible Service of Alcohol (RSA) certificate (essential).
- Approved Manager's Card (required where applicable).
- Strong leadership and people management skills.
- Excellent communication and conflict resolution abilities.
- Experience with POS systems and cash handling.
- Strong organisational and time-management skills.
- Ability to remain calm and make sound decisions under pressure.
- Proficiency in rostering, stock control, and labour management.
Essential Requirements
- Full-time availability, including evenings, weekends, and public holidays.
- Ability to work in a fast-paced hospitality environment.
- Professional presentation and positive attitude.
- Reliable, honest, and accountable.
- Physically capable of standing for extended periods and assisting with operational duties.
Key Performance Indicators (KPIs)
- High levels of customer satisfaction.
- Efficient labour cost management.
- Compliance with RSA, WHS, and food safety regulations.
- Positive staff performance and retention.
- Accurate cash reconciliation and stock management.
- Achievement of venue sales and service targets.
- Cleanliness and presentation standards consistently maintained.
What We Offer
- Competitive full-time salary.
- Opportunities for career progression.
- Ongoing leadership and hospitality training.
- Supportive and collaborative team environment.
- Staff discounts and employee benefits.
This position is ideal for an experienced hospitality professional who is passionate about leading teams, delivering exceptional guest experiences, and ensuring the smooth, safe, and profitable operation of a busy restaurant and bar.
Pay: $57,826.25 – $65,000.00 per year
Benefits:
- Employee discount
- Free food
- Salary packaging
Work Location: In person
