Workers Compensation Team Leader
Clerk Grade: 7/8
Salary Range: $116,981 – $129,492 plus superannuation
Employment Type: Ongoing / Full-time
Location: Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Monday, 20 July 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
As the Workers Compensation Team Leader, you will lead and manage a team responsible for delivering accurate, timely and compliant workers compensation services. You will drive team performance, ensure legislative compliance, and contribute to continuous improvement initiatives that enhance customer and business outcomes.
What you will do
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Lead, coach and develop a team delivering workers compensation claims administration
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Allocate work and oversee claims processing, data management and enquiries
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Monitor team performance using data and reporting to drive outcomes
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Ensure compliance with relevant legislation and policies
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Identify opportunities to improve processes and service delivery
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Build relationships with stakeholders and service providers
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Provide expert advice on workers compensation matters
About You
You are an experienced leader with a passion for delivering high-quality service.
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Strong leadership and people management skills
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Experience in workers compensation and injury management
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Knowledge of relevant legislation
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Ability to analyse data and improve performance
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Strong communication and stakeholder engagement
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Commitment to customer service and improvement
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
If you are already on a Talent Pool within NSW government at Grade 7/8, please state this on your application.
Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation
For enquiries relating to recruitment please contact Kylie Makkink via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday, 20 July 26 [10.59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
