DESIGNSTUFF is a growing online retailer supplying Australian customers with premium designer homewares, including our in-house labels DSIGNSTUFF and ENKEL Studio. Our success is built on a small but dedicated team that thrives on collaboration, a can-do attitude, and strong team spirit.
We are currently looking for a Part-Time E-Commerce Fulfilment & Customer Service Coordinator to support our day-to-day operations. This is a hands-on and varied role ideal for someone who enjoys working across order fulfilment, warehouse operations, and customer service in a fast-paced environment.
About the Role:
E-Commerce Order Fulfilment
- Pick, pack, and dispatch customer orders with care and attention to detail
- Receive, check, and process incoming stock
- Assist with inventory management and stock replenishment
- Ensure orders are fulfilled accurately and efficiently
Warehouse Operations
- Maintain an organised, clean, and efficient warehouse environment
- Replenish shelves and support stock organisation
- Assist with general operational and warehouse tasks as required
- Support the team in keeping day-to-day operations running smoothly
Customer Service
- Assist customers with Click & Collect orders
- Respond to customer enquiries via email and phone in a professional and friendly manner
- Help resolve customer queries and provide exceptional customer experiences
- Support communication with customers regarding orders and deliveries
Flexible Working Hours3/4 days per weekStart date: ASAP (early June is ideal)Flexible working arrangements considered for the right candidate.
About You.We’re looking for someone who is:
✔ Customer-focused - Friendly, professional, and solution-oriented✔ Detail-driven - Strong attention to detail and accuracy across fulfilment and operational tasks✔ Proactive - A self-starter who takes initiative and thrives in a fast-paced environment✔ A team player — Comfortable working independently while contributing to a small team✔ Adaptable and flexible - Happy to work across warehouse, fulfilment, customer service, and operational tasks✔ Highly organised - Strong time-management and problem-solving skills
Skills & ExperienceExperience in customer service and/or online retail is a plus, but not essential - we’re happy to train the right person! Strong problem-solving and time-management skills are however a must. Prior experience with logistics and eCommerce platforms like Starshipit, Cin7, or Shopify is valued.
Why Join Us?A fun, dynamic, and supportive team environment
- Opportunity to grow and develop within a small but passionate team
- Work with premium designer products and leading homeware brands
- A role where your ideas and contributions are recognised and valued
- Employee discount
If this sounds like the right fit, we would love to hear from you.Please kindly include a resume and a cover letter in your application.
Att: Emeline | Designstuff.com.au
Pay: From $26.00 per hour
Benefits:
Work Location: In person
