Technical Support Staff
Job Type : Full-time
Job Summary
We are looking for a reliable and customer-focused Technical Support Staff member to provide technical assistance to users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. The ideal candidate is a strong problem solver with excellent communication skills and a commitment to delivering quality support.
Key Responsibilities
Respond to technical support requests via phone, email, or in person.
Diagnose and resolve hardware, software, and network-related issues.
Install, configure, and maintain computers, printers, and other IT equipment.
Set up and manage user accounts, passwords, and system access.
Escalate complex issues to senior IT personnel when necessary.
Maintain accurate records of support requests and resolutions.
Perform routine system maintenance and software updates.
Assist with IT asset inventory and documentation.
Ensure compliance with company IT policies and security procedures.
Qualifications
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
1-2 years of experience in technical support or IT help desk is preferred.
Basic knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Benefits
Competitive salary
Health and wellness benefits
Paid time off
Training and career development opportunities
Supportive work environment
Schedule
Full-time
Monday to Friday
Work Location
On-site
Pay: From $4,500.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Vision insurance
Work Location: In person
