About Eden
At Eden, we are passionate about creating exceptional experiences through outstanding food, artisan cakes, quality coffee, and genuine hospitality. We have built our reputation on delivering excellent customer service and creating a welcoming environment where every guest feels valued and appreciated.
Our team is at the heart of everything we do. We are committed to fostering a workplace culture built on integrity, inclusivity, respect, teamwork, and professionalism. We believe that when our employees feel supported, valued, and empowered, they can deliver the exceptional service our customers have come to expect.
Position Summary
We are seeking a motivated, reliable, and customer-focused Front of House Team Member / Barista to join our growing team.
This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering exceptional customer experiences, and has a genuine passion for hospitality. As the face of Eden, you will play a key role in ensuring every customer receives warm, friendly, and professional service from the moment they walk through our doors.
Key Responsibilities
Customer Service Excellence
- Greet all customers warmly and professionally.
- Provide exceptional customer service at all times.
- Build positive relationships with customers and create a welcoming atmosphere.
- Answer customer enquiries regarding menu items, cakes, ingredients, dietary requirements, and services.
- Handle customer feedback and concerns professionally and efficiently.
- Maintain a positive attitude during busy periods and challenging situations.
Coffee Preparation & Beverage Service
- Prepare high-quality coffee and espresso-based beverages according to company standards.
- Operate coffee machines, grinders, and related equipment safely and efficiently.
- Ensure consistency in coffee quality and presentation.
- Maintain cleanliness and organisation of the coffee station throughout service.
- Monitor milk, coffee bean, and beverage stock levels.
Front Counter & Point of Sale
- Process customer orders accurately using the POS system.
- Handle cash, EFTPOS, and other payment transactions responsibly.
- Upsell products and promote daily specials where appropriate.
- Manage takeaway and dine-in orders efficiently.
- Ensure accurate order communication between front and back of house teams.
Food & Product Presentation
- Display cakes, pastries, desserts, and retail products attractively.
- Monitor product presentation and freshness.
- Restock display cabinets and shelves as required.
- Follow food safety and hygiene procedures at all times.
Venue Maintenance & Cleanliness
- Maintain a clean, organised, and inviting customer area.
- Clear and clean tables promptly.
- Wash dishes and assist with cleaning duties when required.
- Ensure bathrooms and customer areas remain clean and presentable.
- Follow opening and closing procedures.
Teamwork & Workplace Culture
- Work collaboratively with colleagues and management.
- Support team members during busy service periods.
- Contribute positively to a respectful and inclusive workplace.
- Demonstrate professionalism, honesty, and accountability in all tasks.
- Participate in training and continuous improvement opportunities.
Compliance & Safety
- Adhere to food safety, hygiene, and workplace health and safety requirements.
- Follow company policies and procedures.
- Report hazards, incidents, or maintenance issues promptly.
What We’re Looking For
Essential Skills & Attributes
- Outstanding customer service skills.
- Friendly, approachable, and professional manner.
- Strong communication skills.
- Ability to work efficiently in a fast-paced environment.
- Reliable and punctual.
- Positive attitude and strong work ethic.
- Ability to work independently and as part of a team.
- High attention to detail.
- Commitment to maintaining cleanliness and presentation standards.
Preferred Experience
- Previous experience in hospitality, cafés, bakeries, restaurants, or customer service roles.
- Experience preparing coffee and operating commercial coffee equipment.
- Experience using POS systems and handling cash transactions.
- Food handling knowledge and understanding of hygiene standards.
Our Values
At Eden, we are committed to creating a workplace where everyone feels respected, supported, and valued.
We expect all team members to demonstrate:
Integrity
We act honestly, responsibly, and professionally in every interaction.
Inclusivity
We embrace diversity and create an environment where everyone feels welcome, respected, and able to contribute.
Respect
We treat our customers, colleagues, suppliers, and community with kindness, courtesy, and professionalism.
Excellence
We strive to exceed expectations through exceptional products, outstanding service, and continuous improvement.
Teamwork
We support one another and work together to achieve shared success.
Why Join Eden?
- Be part of a growing and respected local business.
- Work in a positive, supportive, and inclusive environment.
- Opportunity to develop hospitality and barista skills.
- Work alongside a passionate and dedicated team.
- Contribute to creating memorable experiences for our customers every day.
At Eden, exceptional customer service isn’t just a goal, it’s our standard. If you are passionate about hospitality, coffee, and creating outstanding customer experiences, we would love to hear from you.
Job Type: Casual
Pay: $35.00 – $40.00 per hour
Work Location: In person
