- Join an expanding organisation going through exponential growth
- Get exposure to on-site client work
- Work with a young and passionate team that respects balance and autonomy
About the role
Are you ready to be the IT hero everyone relies on? As an IT Support Analyst, you'll be at the heart of delivering top-notch performance, ensuring quality, and tackling IT issues with precision. From software and hardware to network systems, user administration, and provisioning, you’ll be the go-to expert, making every tech headache disappear.
- Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams
- Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets
- Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
- Provide Remote support in a hosted environment supporting a broad range of business applications
- Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, IOS & Android, Routers, Switches, Wi-Fi, etc.
- Adhere to SLAs with a strong customer focus
Required Skills and Experience
- 3+ years working in IT Support role
- Previous experience providing support via phone, email, face to face or remotely.
- Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory
- Experience with ticketing systems, preferably ConnectWise
- Excellent customer service skills
- Very good communication skills, both written and verbal
Benefits
- Genuine flexible work environment
- Opportunities for professional growth and development
- Varied engagements, environments, and clients
- Exciting and fun team culture
