About Marble Care
At Marble Care, we are committed to making a genuine difference in people's lives through consistent, high-quality support. We pride ourselves on delivering personalised, responsive, and participant-focused services that empower individuals to live independently and meaningfully.
We believe in promoting choice and control, fostering genuine relationships, and supporting participants to achieve outcomes that matter to them.
About the Role
Marble Care is currently seeking compassionate, reliable, and experienced Mental Health Support Workers to join our team supporting a participant transitioning into one of our Supported Independent Living (SIL) homes in Preston.
This role is focused on building a strong, positive, and therapeutic relationship with the participant while providing person-centred support both within the home and the community. We are seeking support workers who understand the importance of consistency, professionalism, active listening, and empowering participants to build independence over time.
Client Profile
This participant is a 56-year-old gentleman living with both physical and psychosocial disabilities, including chronic pain, depression, anxiety, reduced mobility, and fluctuating emotional wellbeing.
He values support workers who are:
- Excellent listeners who understand and follow agreed routines and preferences;
- Respectful, professional, and mindful that they are working within his home environment;
- Calm, patient, and emotionally intelligent;
- Reliable and consistent in their approach;
- Strong communicators with a good command of the English language;
- Able to work collaboratively with him rather than directing or controlling him;
- Open to feedback and committed to continually improving their practice.
The participant is highly motivated to increase his independence and achieve his goals. He is seeking support workers who can encourage and empower him to build skills, engage in meaningful activities, and promote choice and control in all aspects of his life.
Support Schedule
Monday to Sunday
10:00 AM – 5:00 PM
Please note that a small, consistent team of support workers will be established to promote continuity of care and develop a positive working relationship with the participant.
Key Responsibilities
You will play a vital role in supporting the participant to live independently and achieve his goals. Responsibilities include:
- Providing person-centred support in accordance with the participant's goals and preferences;
- Supporting with personal care tasks, including showering, dressing, grooming, and hygiene activities where required;
- Assisting with meal planning, meal preparation, and promoting healthy lifestyle choices;
- Supporting the implementation of pain management and joint protection strategies recommended by allied health professionals;
- Encouraging and assisting the participant to develop daily living skills and routines;
- Supporting community access, including attending appointments, shopping, recreational activities, and social outings;
- Assisting with light household tasks, including cleaning, changing bed linen, and maintaining a safe and comfortable living environment;
- Providing emotional support and promoting positive coping and conflict resolution strategies;
- Encouraging independence through prompting, supervision, and skill-building rather than completing tasks on behalf of the participant wherever appropriate;
- Maintaining accurate progress notes and documentation in line with organisational requirements;
- Communicating effectively with the participant, guardian, and broader multidisciplinary team.
What We Are Looking For
We are seeking support workers who are genuinely passionate about supporting others and who understand the importance of building trust, consistency, and meaningful relationships.
The ideal candidate will demonstrate:
- Strong listening skills and the ability to follow participant preferences and agreed routines;
- Excellent verbal communication skills and the ability to build rapport;
- Professionalism, reliability, and respect for the participant's home and personal boundaries;
- A calm, empathetic, and patient approach;
- Emotional maturity and confidence supporting individuals experiencing fluctuating mental health presentations;
- Flexibility and adaptability to changing support needs;
- A strengths-based and recovery-oriented approach to practice;
- The ability to work collaboratively with the participant and guardian;
- A willingness to receive feedback and adapt support strategies accordingly;
- A commitment to maintaining the participant's dignity, privacy, and right to choice and control.
Essential Requirements
- Experience supporting individuals with mental health needs and/or psychosocial disability;
- Experience supporting individuals with physical disabilities, chronic pain, or mobility limitations;
- Certificate III or IV in Individual Support, Mental Health, Disability, or equivalent experience;
- Current First Aid and CPR certification;
- Current NDIS Worker Screening Check;
- Current Working with Children Check (or willingness to obtain);
- Current Australian Driver's Licence;
- Access to a reliable motor vehicle with comprehensive insurance;
- Ability to maintain accurate documentation and progress notes.
Desirable Experience
- Experience supporting participants transitioning into Supported Independent Living (SIL);
- Knowledge of trauma-informed and recovery-oriented practice;
- Experience implementing allied health recommendations and therapeutic strategies;
- Experience supporting individuals with both psychosocial and physical support needs.
Why Join Marble Care?
At Marble Care, we value our team and provide an environment where you feel supported and empowered.
We offer:
- A welcoming and inclusive team culture;
- Ongoing training and professional development opportunities;
- Access to a supportive leadership team;
- Meaningful and rewarding work where you can genuinely make a difference;
- The opportunity to develop long-term relationships with participants and contribute positively to their quality of life.
How to Apply
If you are passionate about making a difference and building genuine connections, we would love to hear from you.
Please click "Quick Apply" and submit your resume along with a cover letter outlining:
- Why you believe you would be a great match for this participant; and
- The strengths and experience you would bring to this role.
Pay: $35.00 – $37.00 per hour
Application Question(s):
- What types of mental health presentations have you supported previously (for example anxiety, depression, trauma, schizophrenia, psychosocial disability, or behaviours of concern)?
- This participant values support workers who actively listen, communicate clearly, and consistently follow agreed routines and preferences. Can you provide an example of how you have adapted your approach to meet a participant's individual needs?
- This role involves supporting participants with personal care, meal preparation, household duties, and community access. Are you comfortable undertaking these responsibilities as part of your support work role?
- Describe a time when you received feedback from a participant or supervisor. How did you respond, and what changes did you make as a result?
- This role requires availability to work shifts between 10:00 AM and 5:00 PM, Monday through Sunday. Please outline your availability, including which days of the week you are able to commit to on an ongoing basis.
- This role involves transporting a participant with chronic pain and mobility limitations. Please indicate the type of vehicle you currently own and use for work purposes:
- This role may involve transporting a participant with mobility limitations. Please indicate the type of vehicle you currently own and use for work purposes, including the make and model (e.g. Toyota RAV4).
Work Location: In person
