- Permanent Part Time
- 2.5 Days a week
- $87,550pa (Pro rata) + 12% superannuation
About the role
Help create safe, welcoming and inclusive library spaces at the heart of Melbourne's community.
We're seeking a customer-focused Security Concierge to join City of Melbourne Libraries in a unique role that combines customer service, community engagement and safety support.
This is not a traditional security position and it's not a seated concierge role behind a desk. It's a highly visible, active and people-focused role where you'll spend much of your day engaging with library visitors, moving throughout the building, supporting events and helping create positive community experiences. As one of the first points of contact in our vibrant public spaces, you'll help set the tone for a welcoming, safe and inclusive environment for everyone who visits our libraries.
Working as part of a collaborative team, you'll provide concierge support, respond to customer enquiries, assist with library operations and use a proactive, trauma-informed approach to support the wellbeing and safety of visitors, staff and community members.
This permanent part-time position is 17.5 hours per week, worked across Monday, Wednesday and Friday, with a mix of morning and afternoon shifts. The role also includes one Saturday per month, with opportunities for additional Sunday shifts paid as overtime.
A little more about the role
- Deliver high-quality concierge and customer service to library visitors and community members.
- Maintain a highly visible presence throughout library spaces, actively engaging with visitors, building positive relationships and helping create a safe, welcoming and inclusive environment.
- Respond to and de-escalate challenging situations using best-practice safety and security approaches.
- Conduct building patrols and respond to security system alarms and incidents.
- Support venue operations, including room bookings, event set-up and pack-down activities.
- Liaise with internal stakeholders, emergency services and security providers when required.
- Perform First Aid and assist with emergency responses and evacuations as needed.
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.
We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
About you
You enjoy working with people and can build positive relationships with individuals from diverse backgrounds. You're calm under pressure, confident managing challenging situations and committed to delivering exceptional customer experiences.
You understand that safety and security are about more than responding to incidents. They're about creating environments where people feel welcome, respected and supported. Using empathy, sound judgement and a trauma-informed approach, you're able to balance customer service with safety outcomes and contribute positively to a community setting.
You're not looking for a desk-based security or reception role. Instead, you're motivated by building positive connections, helping people navigate services and contributing to an environment where everyone feels welcome, safe and respected.
What your experience might look like - Key Selection Criteria
- Certificate II or III in Security Operations (or equivalent) and/or relevant experience in a similar role.
- A valid Victorian Private Security Licence, or willingness to obtain one.
- Experience delivering high-quality customer service or concierge services in a busy environment.
- Demonstrated ability to de-escalate challenging situations using effective communication skills.
- Strong interpersonal, written and verbal communication skills.
- Ability to manage competing priorities and respond effectively in a fast-paced environment.
- Sound administrative and computer skills, including experience using Microsoft Office applications.
- A commitment to working collaboratively and contributing to a positive team culture
Benefits of working with us
- Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
- Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How to apply
We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:
- Attach your updated resume
- Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on Wednesday, September 16, 2026.
A few important things to note – don’t miss out!
- Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
- Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
- We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check.
Need more info?
Refer to the position description below or contact Randall Smith, Concierge Team Leader - [email protected]
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.
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