Time Type: Full time
Worker Type: Employee
Senior Claims Officer - Marine Claims
Location: Open to any QBE office locations nationally
12-month fixed term contract
Hybrid opportunity, happy to talk flexibility
The Opportunity
We currently have an opportunity for an experienced Senior Claims Officer to join our Marine Claims team. As a Senior Claims Officer, you will play an integral part of our Speciality Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your New Role
The role will see you proactively managing a portfolio of technical Marine claims, ensuring that quality customer service is provided. You will handle Marine claim classes such as Cargo, Commercial Hull, Direct Pleasurecraft, Marine Liability along with duties and responsibilities as required in support of the wider Marine and Leadership team.
You will also:
Support coaching and development of claims officers in the marine claims team from a technical perspective.
Interact professionally with insured claimants, legal representatives, and brokers, ensuring high-quality customer service and strong relationships.
Ensure compliance with statutory and service standards, including privacy guidelines.
Manage claims proactively from notification to resolution, utilizing appropriate specialists for efficient settlement outcomes.
Accurately determine and communicate indemnity decisions in a timely manner, following company policies, industry standards, and legislation.
Properly document claims management and outcomes and negotiate settlements effectively.
Focus on continuous improvement, developing technical expertise, and participating in professional development and training.
About you:
Extensive experience in marine claims handling with strong technical and policy interpretation skills.
Proven ability to manage a diversified portfolio, including working with loss adjusters, solicitors, and expert consultants.
Understanding and application of the General Insurance Code of Practice.
Proficient in PC literacy, word processing, and spreadsheet applications, with excellent communication and time management skills.
Strong analytical and problem-solving abilities, maintaining a professional approach to claims handling.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
Skills:
Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 18/09/2026 11:59 PM
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
