Part-Time Telesales Representative
DHL eCommerce Australia | Hybrid Role | Matraville, NSW
Are you a confident communicator who enjoys building relationships, uncovering opportunities, and helping businesses grow?
DHL eCommerce Australia is looking for a motivated and enthusiastic Part-Time Business Development & Account Representative to join our Oceania Sales Team. This flexible role combines account management, customer retention, lead generation, and new business acquisition, making it ideal for someone who enjoys sales but needs flexibility around family or personal commitments.
This position offers the opportunity to work 3-4 days per week, with flexibility around school hours. You'll attend our weekly sales meeting and work from our Matraville office two days per week (Monday and Wednesday), with the remaining days worked remotely.
About the Role
You will manage and grow a portfolio of existing customers while proactively identifying and developing new business opportunities. Through regular customer engagement, relationship management, and outbound prospecting, you will help drive revenue growth and customer retention across DHL eCommerce's product portfolio.
Key Responsibilities
Account Management & Customer Growth
- Manage and develop a portfolio of existing SME customers through regular phone and digital engagement.
- Build strong customer relationships to maximize retention, customer satisfaction, and revenue growth.
- Identify growth opportunities within existing accounts and promote DHL eCommerce solutions.
- Act as a trusted point of contact for customers, coordinating with internal teams to ensure queries and issues are resolved promptly.
- Conduct regular account reviews and customer check-ins to maintain engagement and identify opportunities.
New Business Development
- Prospect, qualify, and generate new business opportunities through outbound calling and lead follow-up.
- Develop and maintain a healthy sales pipeline within Salesforce.
- Convert qualified opportunities into new revenue streams.
- Work closely with Business Development Managers to refer larger opportunities and support the broader sales strategy.
- Consistently achieve activity and revenue targets.
Sales Planning & Pipeline Management
- Maintain accurate customer records and sales opportunities within Salesforce.
- Develop and execute a personal sales plan to achieve agreed targets.
- Analyse customer and pipeline data to identify trends, opportunities, and risks.
- Ensure pricing and commercial agreements align with company guidelines.
Stakeholder Collaboration
- Work collaboratively with the Oceania Sales Team to achieve individual and team targets.
- Partner with Customer Service, Operations, and Commercial teams to deliver excellent customer outcomes.
- Participate in weekly sales meetings and contribute to sales strategy discussions.
- Support service recovery and customer retention initiatives where required.
What We're Looking For
Essential
- Previous experience in telesales, inside sales, account management, customer service, or business development.
- Strong communication and relationship-building skills.
- Confident and professional telephone manner.
- Self-motivated with excellent time management and organisational skills.
- Ability to work independently while remaining connected to a broader sales team.
- Comfortable using CRM systems such as Salesforce.
- Good computer literacy and administrative skills.
Desirable
- Experience within logistics, freight, eCommerce, courier, or supply chain industries.
- Experience managing a sales pipeline and achieving revenue targets.
- Understanding of SME sales and customer relationship management.
Why Join DHL eCommerce?
- Flexible part-time role designed to support work-life balance.
- Hybrid working model combining office and work-from-home flexibility.
- Opportunity to work for one of the world's most recognised logistics brands.
- Supportive and collaborative sales culture.
- Ongoing training and development opportunities.
If you're an enthusiastic relationship builder who enjoys helping businesses grow and wants the flexibility to balance work with other commitments, we'd love to hear from you.
