Picklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our friendly and close-knit Support team and make an impact as we continue to grow!
This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email. You will:
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Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
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Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
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Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
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Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
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Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our operations scale.
What We’re Looking For
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Previous experience in a customer-facing or customer service role
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Excellent written and verbal communication skills
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Strong problem-solving skills
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High level of attention to detail
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Ability to stay calm, empathetic & professional when handling customer concerns
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Confidence working independently in a remote environment
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Reliable home working setup and stable internet connection
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Availability to work evenings and weekends
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Betting industry experience and/or a genuine passion for Sport & Racing
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2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
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Experience using tools like Zendesk, Jira, or Confluence
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A passion for racing and sport
You’ll be joining a top 10 Australian betting brand set to make waves internationally, with a genuine opportunity to contribute to the team and grow with the company.
You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly-regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.
What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work!
The pay range for this role is:
72,500 - 77,500 AUD per year(Brisbane HQ)
