- Join a supportive organisation with a people-focused culture
- Full-time, permanent opportunity
- Salary packaging available
About the Opportunity
Apprenticeship Support Australia is seeking an individual with experience in scheduling and booking appointments. You will work to ensure that all client requests and administrative activities for the Apprenticeship Sign Up appointments are handled with a high degree of customer service and quality. This role also involves assessing the skills levels, needs and capabilities of Australian Apprentices, as well as evaluating the suitability of employers. This role will be a great fit for someone who has excellent attention to detail and the natural ability to build rapport with clients.
Key Responsibilities include:
- Receive inbound queries from existing clients and provide accurate general advice.
- Schedule and reschedule sign-up and other meetings for consultants and field staff
- Anticipate scheduling conflicts and proactively resolve them to maintain smooth operations.
- Coordinate with clients and internal teams to schedule and confirm appointments
- Complete accurate data entry and maintain databases
- Undertake virtual or face-to-face assessments of new and existing employers in line with guidance requirements
- Identify and consider any potential barriers for apprentices
- Record assessment outcomes in databases as required
- Assist in the contract creation process within scope of role
- Complete bulk preparation activities to support scheduling and assessment activities within required timeframes.
- Other general admin duties as required.
To be successful in this role, you will have:
- Previous experience working in a customer service role
- Attention to detail
- Excellent communication skills – oral and written
- Strong time management skills with the ability to work fast paced and time critical
- Ability to work to KPIs
- National Police Clearance & Working With Children Check
About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/
About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes:
- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
- Excellent building facilities
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
- Salary Sacrificing - CCIWA is a rebatable employer
- Active Social Club and Charity Initiative
Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
How to apply
For your application to be considered, you should include:
- A cover letter
- Current CV
Applications close COB Friday, 3rd July 2026 and short-listing for this position will commence immediately.
To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.
If you have any further questions, please contact the People Team at
[email protected]
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
This is an onsite position
