Why Join RMH?
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Full-time, 12 month Fixed Term | 80 hours per fortnight
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Play an essential role behind the scenes, helping ensure hospital facilities and services run efficiently every day.
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Access great employee benefits, including salary packaging, professional development, wellbeing initiatives and career progression opportunities.
About the role
Join the Facilities Management Central team as a Contact Service Officer, where you'll be the first point of contact for Facilities Management enquiries.
You'll play a key role in delivering exceptional customer service by triaging requests, coordinating service responses, and ensuring enquiries are directed to the right teams.
Working in a fast-paced help desk environment, you'll help keep hospital facilities running smoothly while supporting staff, patients, visitors and contractors.
Key Accountabilities
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Providing customer service responding to FM service requests
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Liasing with customers regarding tasks
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Data entry, management, and reporting
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Monitor resource & asset allocation
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Administration of purchase orders and associated invoicing
About You
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Proven experience in a customer service role, with strong administrative and organisational skills.
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High attention to detail with accurate data entry and effective information management.
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A collaborative team player committed to delivering excellent service to RMH staff and patients.
Benefits of Working at RMH
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Join a values-based organisation offering great opportunities for career diversity and professional development, including training and research opportunities, as well as access to mentorship and leadership programs.
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Access to comprehensive health and wellbeing programs, including Employee Assistance and Fitness Passport.
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Up to $12,000 tax free earnings with salary packaging options.
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Generous leave entitlements – five weeks annual leave per year (pro-rata for part time), additional monthly paid day off for full time staff.
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Central Parkville location – onsite car parking options, easily accessible via public transport.
Interested?
Click Apply to review the full job description and to submit your application, please include a cover letter and resume.
Our Commitment
We acknowledge the Traditional Owners of the lands on which we work and are committed to a culturally safe environment for Aboriginal and Torres Strait Islander peoples.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.
As a leader in healthcare, we are dedicated to fostering a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply and will provide adjustments to support equitable participation.
Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.
The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.
As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.
