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Customer Application Engineering Manager

Bonfiglioli -
Glendenning NSW

Job Details

Full Job Description

Mission

Ensure technical support to Sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.

Main Responsibilities

Product Development Strategy

Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ.

Pre-sales technical support

Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies

Application Engineering

Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economics feasibility analysis , and products’ technical documents (technical Drawings, Bills of Material,…)
Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process.

Product customization

Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements

Post-sales technical Support

Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices
Resolution of technical problems directly on customer site

People Management

Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level.

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