Assistant Manager – IDK Coffee
Location: Townsville, QLD
Hours: Part-Time (30–34 hours per week)
Availability: Monday–Saturday
IDK Coffee is looking for an experienced hospitality professional ready to take the next step into a leadership role.
This position is ideal for someone who enjoys taking ownership, maintaining high standards, and helping a café run smoothly day-to-day. You'll work closely with the owners and team to ensure exceptional customer service, efficient operations, and a positive workplace culture.
Key Responsibilities:
Oversee day-to-day café operations
Lead by example and maintain excellent customer service standards
Manage and monitor stock levels
Complete and submit supplier orders
Maintain food safety, cleanliness and compliance standards
Assist with rostering and team coordination
Train, support and develop team members
Ensure opening and closing procedures are completed correctly
Monitor wastage, ordering and operational efficiency
Help identify and implement improvements to systems and processes
Troubleshoot issues and make decisions independently when required
What We're Looking For:
Previous café, hospitality or leadership experience
Strong organisational and time management skills
Ability to work calmly under pressure
Confidence leading a team and maintaining standards
Excellent communication skills
A proactive mindset with strong problem-solving abilities
Someone who takes pride in their work and notices what needs doing without being asked
The Right Person Will Be:
Reliable and accountable
Comfortable taking ownership of tasks and outcomes
Able to work independently and make sensible decisions
Focused on maintaining consistency and high standards
Interested in helping a small business succeed
Pay:
Competitive hourly rate based on experience and aligned with the relevant Hospitality Industry Award.
To Apply:
Send your resume and a brief introduction telling us about yourself and your hospitality experience.
Want to really stand out? Send us a short video (1–2 minutes) introducing yourself and telling us why you'd be a great fit for the role.
Pay: $32.00 – $35.00 per hour
Experience:
- Supervising: 1 year (Preferred)
- Barista: 1 year (Required)
Licence/Certification:
- Food Handling Certificate (Required)
Work Authorisation:
Work Location: In person
