Job Requisition ID: 8431
Legal Entity: Monash Health
Location:
Clayton, VIC, AU, 3168
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Employment Type: Full Time and / or Part Time
Posting Date: 21 Jul 2026
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Administrative Officer - Monash Lung, Sleep, Allergy & Immunology (MLSAI)
Full-time & Part-time opportunities available
About the Role
Monash Health is seeking enthusiastic and customer-focused Administrators to join the MLSAI Outpatient Services team. This is a fast-paced and rewarding role where you’ll be the first point of contact for patients, providing a professional and welcoming experience while supporting a busy specialist service.
You’ll play a key role across multiple service areas including Specialist Outpatients, Sleep Centre, and Respiratory Lab.
Key Responsibilities:
Deliver exceptional customer service via phone and face-to-face interactions
Manage high-volume inbound and outbound calls professionally and efficiently
Book and coordinate patient appointments from referrals and enquiries
Maintain accurate patient records and databases
Process billing, Medicare claims, and payments (EFTPOS/credit card)
Prepare and manage electronic patient files
Provide administrative support to clinical and departmental staff
Respond to patient and referrer enquiries with clarity and professionalism
Ensure reception and clinical spaces are maintained to a high standard
About You
You are a proactive and organised administrator who thrives in a busy environment and enjoys helping people. You will bring:
Strong customer service and reception experience
Excellent phone manner and communication skills
Ability to multitask and prioritise in a fast-paced setting
High attention to detail and accuracy
Confidence using Microsoft Office and databases
Professionalism, discretion, and strong work ethic
Experience in healthcare or medical administration (desirable but not essential)
Why Join Monash Health?
Monash Health is Victoria’s largest public health service, supporting over 3.6 million patient interactions every year across more than 40 locations. We offer:
A supportive and inclusive team environment
Opportunities for ongoing learning and development
Flexible working options (full-time or part-time)
The chance to make a meaningful difference in your community
Requirements:
Working with Children Check (Employee)
Police Check
Evidence of immunisation
Apply Now
If you’re ready to bring your administrative expertise to a dynamic healthcare environment, we’d love to hear from you.
For a confidential discussion and to explore this opportunity further, please reach out to Matthew Macaulay, Outpatient Services Manager on
[email protected].
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 5 August 2026
