Job Description
WHAT YOU’LL DO
As a Loss Prevention & Asset Protection Responsible you will partner with the business to;
Develop and execute data-driven Loss Prevention strategies to mitigate risk, reduce shrinkage, and protect company assets.
Leverage shrinkage, inventory, and transaction data to identify loss trends, uncover root causes, and drive effective corrective actions.
Lead the implementation of Loss Prevention programs, tools, and training initiatives to strengthen operational controls and foster a culture of loss awareness and accountability.
Lead Loss Prevention case management & reporting, investigations involving theft, fraud and communication with law enforcement.
Partner with relevant internal stakeholders across the sales market (store operations, sales market leadership, etc.) to ensure consistent application of loss prevention policies and procedures.
Train and educate store staff and other relevant stakeholders on loss prevention awareness, security protocols, and incident reporting.
Conduct security audits and monitor compliance to identify risks and ensure stores meet company standards.
Partner with store and area teams to implement security action plans and drive loss prevention improvements.
Support inventory and stock count processes through store visits, guidance, and follow-up to ensure accuracy and compliance.
Manage and optimise security systems, including CCTV, EAS, access control, alarms, and cash-handling solutions, to ensure effective protection of people and assets.
Ensure security systems comply with global standards and local requirements while identifying opportunities for continuous improvement and enhanced protection.
Manage relationships with external security integrators, service providers, and contractors, ensuring high performance and cost effectiveness.
Run procurement activities for services procured on sales market level, cost budgeting and follow up.
Recommend improvements, upgrades, and new solutions to enhance security effectiveness and cost efficiency.
Please note this a 10-month contract role ending May 31st 2027.
WHO YOU’LL WORK WITH
Working alongside a team of 2, you will also work closely with H&M store teams as well as Sales, Legal, Finance, HR, IT and Construction units across Australia and New Zealand. You will also collaborate with a global network of Loss Prevention and Asset Protection experts in the H&M wider organisation.
WHO YOU ARE
We are looking for people with some or all of the below:
Bachelor’s degree in Business Administration, Security Management, or related field (or equivalent professional experience)
3-5 years of experience in loss prevention, security, or risk management preferably within retail or fashion retail environments
Strong analytical mindset, with the ability to identify risks, investigate issues, and implement proactive solutions to minimise loss.
Excellent stakeholder management and communication skills, with the ability to influence teams and work collaboratively across multiple functions to support operational excellence and protect business assets.
Strong technical understanding of CCTV, alarms, EAS, access control, and related infrastructure.
Strong understanding of retail operations, inventory management systems, and POS transaction analysis
Knowledge of security compliance programs, standards, and audit processes
Experience in LP case management (fraud, investigations, handling authorities)
High level of integrity, professionalism, and discretion when managing sensitive matters.
Ability to use MS Office & LP tools (LPMS, KPI dashboards, CCTV systems, shrinkage reports)
Ability to work in a fast-paced environment and willingness to travel once a month
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
We offer flexible working arrangements with the option to WFH 2 days a week. Subject to business needs
You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories
We are an inclusive company where you are encouraged to be yourself at work
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
- We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
