About Us
CEA is the leading distributor for world-renowned capital equipment brands SANY, Atlas Copco, Ditch Witch, JCB and Dynapac.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
ABOUT THE ROLE
This is a dynamic, varied, and rewarding position for a well-organised individual who thrives in a support-focused, service-oriented environment. As the Service Administrator, you will play a key role in supporting the Service Department, ensuring all administrative processes related to service operations are completed accurately and efficiently. You’ll be involved in everything from managing service paperwork to liaising with contractors and processing quotes and purchase orders. This is an excellent opportunity for someone with strong communication skills, high attention to detail, and a proactive approach to problem-solving.
Responsibilities:
Assist the Service Manager or Service Supervisor with incoming customer calls, asking relevant questions to ensure accurate and timely responses
Ensure all warranty repair orders are submitted within 14 days of job completion
Manage invoice processing, including the opening and closing of service jobs
Create and process Purchase Orders in the system, ensuring prompt authorisation for payment
Prepare service quotes using the Reynolds and Reynolds system
Liaise with sublet contractors to coordinate outsourced work
Allocate technician hours to relevant repair orders
Complete weekly timesheets and ensure accurate hour tracking
Ensure all service-related paperwork is filed and maintained in an organised manner
Suggest and recommend process improvements to increase efficiency
Ensure compliance with relevant OH&S requirements at all times
Role Requirements:
Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
Demonstrated experience in managing administration within a mechanical or technical service department
Strong communication and coordination skills, with the ability to liaise confidently with internal teams and external suppliers
Experience using the Reynolds and Reynolds system (preferred)
Ability to generate service-related system reports and manage data efficiently
High attention to detail and ability to follow established company policies and procedures
