DeVINO Wine & Salumi — Phillip, ACT
Full-time | $80,000 + super, depending on experience
DeVINO Wine & Salumi is looking for a hands-on manager who is genuinely interested in building a career across retail, hospitality, wine, food and customer experience.
This is not a role for someone who simply wants to “mind the shop”. We are looking for someone reliable, switched on and commercially minded — someone who wants to take ownership, grow with the business, and help make DeVINO one of Canberra’s favourite wine, food and retail destinations.
About DeVINO
DeVINO is a wine bar, bottle shop and Italian deli based in Phillip. We offer a mix of retail wine, Italian food, tastings, events, wine club activity and warm hospitality.
We are a small, growing business, which means the right person will have real influence. You will work closely with the owners and be trusted with genuine responsibility as you prove yourself.
The Role
As Retail & Hospitality Manager, you will help run the day-to-day operation of the venue, including retail sales, customer service, stock presentation, simple food service, staff supervision, tastings, events and general venue standards.
This is a floor-based role. We are looking for someone who leads by example and is happy to be hands-on.
Key Responsibilities
Customer Service & Sales
- Welcome customers and create a warm, professional experience.
- Help customers choose wines, gifts, deli items and takeaway products.
- Drive retail sales, wine club memberships, tastings and repeat visits.
- Build relationships with regular customers and local businesses.
- Upsell naturally and confidently without being pushy.
Venue & Retail Operations
- Open and close the venue to a high standard.
- Keep shelves, fridges, displays and tasting areas full, clean and well presented.
- Monitor stock levels, stock rotation, wastage, pricing and damaged products.
- Ensure the wine bar, bottle shop, deli area, toilets, storage areas and outdoor areas are always clean and customer-ready.
- Follow systems, checklists and daily routines.
Team Leadership
- Support, train and supervise casual staff.
- Set clear expectations around customer service, cleaning, closing procedures, food safety and presentation.
- Help create a positive team culture where people take pride in their work.
- Assist with rosters and shift planning.
- Hold the team accountable in a fair and respectful way.
Wine, Food & Events
- Support weekly tastings, wine club activity, aperitivo nights and private functions.
- Learn and communicate basic tasting notes, food pairings and product stories.
- Assist with simple food service and maintain food handling standards.
- Bring ideas to improve displays, bundles, tastings, events and customer engagement.
Business Growth
- Help identify best sellers, slow movers and opportunities for improvement.
- Communicate customer feedback and staff feedback to the owners.
- Take ownership of standards and help grow sales over time.
- Treat the business with care, attention and common sense.
About You
You may come from retail, hospitality, wine retail, bottle shops, cafés, restaurants, delis or food retail.
You will suit this role if you are:
- Reliable, organised and honest.
- Genuinely interested in retail and hospitality as a career.
- Comfortable talking to customers and selling.
- Proud of clean, well-presented spaces.
- Hands-on and willing to do the small jobs properly.
- Calm under pressure.
- Able to lead a small team.
- Interested in wine, food and customer experience.
- Looking for a long-term role where you can grow with the business.
Wine knowledge is highly regarded, but attitude, reliability and willingness to learn are more important.
Required
- Previous retail or hospitality experience.
- Some experience supervising or leading staff.
- Strong customer service skills.
- Ability to work weekends and some evenings.
- Current RSA, or willingness to obtain before starting.
- Australian working rights.
Highly Regarded
- Wine, liquor retail or deli experience.
- Experience with POS systems and stock control.
- Food safety knowledge.
- Experience with tastings, events or small functions.
- Interest in Italian wine and food.
Salary & Growth
The salary range is:
$70,000–$80,000 + superannuation, depending on experience
We believe in starting fairly and rewarding people as they prove themselves. For the right person, there will be room to grow with the business through increased responsibility, salary reviews, training and future incentives.
Why Join Us?
This is a varied role for someone who enjoys both retail and hospitality. One day you may be helping a customer choose a special bottle, the next you may be setting up a tasting, building a display, supporting an event, managing stock or training staff.
If you want a serious role in a small business where your work actually matters, we would love to hear from you.
How to Apply
Please send your resume and a short note telling us:
1. Why retail and hospitality interests you.
2. What makes a great customer experience.
3. One example of how you have improved sales, service, standards or team performance in a previous role.
Pay: From $80,000.00 per year
Work Location: In person
