Posted on 22 Mar 2023
Customer Service Coordinator - Casual
Closing date: 19/04/2023 5:00 PM AUS Eastern Standard Time
Location: Online | Working from home or hybrid options available
Department: Customer Coordinators
Employment type: Casual
Credit Repair Australia is looking for a Customer Service Coordinator to join our Credit Repair team, who will embody our company values and ensure exceptional service each time. This is your opportunity to make a difference in a market-leading company, helping people achieve their financial goals.
We're incredibly proud of having helped more than 600,000 Aussies to get their financial situation in order in the last 19 years.
We regularly help clients with formal and informal debt solutions and, in some cases, get it completely waived. Other clients use our services to purchase the car or home of their dreams, they would never have been able to do that without our help.
What will you be doing?
You will be the first point of contact for new and existing clients and be part of a team that makes a difference. Key responsibilities include:
Inbound and outbound customer service calls
Responding to enquiries online
Qualifying potential new clients by asking a number of screening questions and input data into our CRM to accurately record the client's details
Booking appointments for new clients
Answering reception calls and directing them to relevant team members or departments
Who do we want?
There's a certain type of person who will be successful in this role:
Previous call centre or reception and customer service experience is essential
Excellent communication skills
Attention to detail when entering data
A genuine passion for helping others and providing a superior customer experience
Strong computer skills
Commitment, flexibility, and reliability
What are the hours?
Credit Repair Australia operates between 8am - 8pm Monday to Thursday and 8am - 7pm on Fridays. This is an ongoing casual position with minimum of 22 hours or more per week and availability for weekday shifts until 8pm.
The hours will be from 8am - 4pm, 10am - 6pm, 11am - 7pm and 12pm - 8pm . Ideally, we would like someone that is available most weekdays and can do the afternoon/evenings shifts. There is no weekend work.
Rewards?
Get a Birthday Day off every year
Opportunity to access education and training support.
Open and friendly environment with an experienced and supportive leadership team.
Provide you with a genuine work-life balance, where you are not required to work on the weekends, public holidays, or excessive hours.
Regular feedback and catch-up session with your manager.
Would you like to join our Team?
If you think you are our next Customer Service Coordinator, hit the apply button. Good luck with your application. We can't wait to hear from you.
- PLEASE SEND YOUR APPLICATION IN WORD OR PDF FORMAT ONLY
- Please note our company is required to obtain a National (or international if applicable) Police/Criminal check and Credit check for all employees
At CRA we're committed to supporting our team's mental health and wellbeing through ongoing training sessions with Black Dog Institute.
