Sales & Customer Operations Lead
Alice Springs, NT | Full-Time
About Desert Distributors
Desert Distributors is a locally owned wholesale distribution business supplying foodservice, grocery, cleaning, packaging and general merchandise products to customers throughout Alice Springs and remote communities across Central Australia.
We pride ourselves on delivering excellent customer service, building strong relationships, and supporting the communities we serve.
About the Role
We are looking for a motivated and customer-focused Sales & Customer Operations Lead to join our team in Alice Springs.
This is a hands-on role that combines customer service, sales support, administration, freight coordination and relationship management. It is ideally suited to someone who enjoys variety, takes ownership, and wants to play an important role in a growing local business.
You will be the first point of contact for many of our customers and will help ensure orders, enquiries and customer requests are handled accurately, professionally and efficiently.
While this role includes day-to-day operational responsibilities, it also offers the opportunity to help strengthen and grow our customer sales function over time.
Please note that this is not a sponsored position. Applicants must already have full working rights in Australia.
Key Responsibilities
- Build and maintain strong relationships with existing customers
- Process customer orders and ensure accurate follow-through
- Handle customer enquiries via phone, email and in person
- Coordinate freight and delivery requirements with customers and freight providers
- Support walk-in customers and maintain a professional front office environment
- Work closely with warehouse, purchasing and administration teams
- Help improve customer communication, processes and service standards
- Identify opportunities to strengthen customer retention and account growth
- Assist in developing and improving sales and customer service processes
About You
We are looking for someone who:
- Has excellent communication and customer service skills
- Is organised, reliable and detail-oriented
- Enjoys solving problems and taking ownership
- Can manage multiple priorities in a fast-paced environment
- Is confident using computer systems and learning new software
- Works well as part of a team
- Is willing to roll up their sleeves and help where needed
- Has a positive attitude and a strong work ethic
Experience in wholesale distribution, customer service, sales administration, retail, logistics or foodservice would be highly regarded, but attitude and willingness to learn are just as important.
What We Offer
- Competitive salary package
- Opportunity to grow with a well-established local business
- Varied and meaningful work
- Supportive and down-to-earth team environment
- The chance to make a real impact on the customer experience and future growth of the business
Eligibility
Applicants must have full working rights in Australia. This role is not available for visa sponsorship.
Pay: $68,000.00 – $80,000.00 per year
Application Question(s):
- This is a varied hands-on role that includes customer service, sales order processing, incoming calls, walk-in customers, freight coordination and front-office support. Are you comfortable with this mix of responsibilities?
- Briefly describe your experience in customer service, sales support, administration, reception, retail, logistics or a similar customer-facing role.
- Are you confident using computers, email and business systems, and are you comfortable learning new software?
- Tell us about a time you took ownership of a customer issue or workplace problem and followed it through.
Language:
- fluent English (Required)
Work Authorisation:
Work Location: In person
