Prioritise and manage your caseload efficiently to ensure timely, participant-focused service delivery.
Support participants to build capacity, develop self-advocacy skills, and increase their ability to manage their supports independently.
Assist participants in understanding their plan, connecting with providers, setting up service agreements, and managing budget use.
Support participants to reflect on current supports and prepare for plan reviews by tracking outcomes and identifying new goals.
Maintain regular, meaningful contact with each participant on your caseload — at minimum, every two weeks — or more frequently for higher-risk participants.
Work with participants, families, and providers to co-design support plans that reflect NDIS goals and individual strengths.
Accurately document all billable and non-billable activity in our CRM by the close of business on the day of service.
Identify and connect participants with appropriate supports across funded, mainstream, and informal networks.
Respond promptly and professionally to participant crisis situations, including complaints and incident reporting.
Follow CoAbility’s policies and procedures, the NDIS Code of Conduct, and all relevant legislation and practice standards.
Ensure all data, documentation, and billing are accurate, complete, and submitted on time to enable smooth service delivery.
Be an active part of the team: attend supervision, participate in team meetings, and contribute to a positive, inclusive culture.
Maintain professional boundaries and act with integrity and respect in all CoAbility-related interactions, including with participants, colleagues, and stakeholders.
